June Cook was so kind and knowledgeable…
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
4.3
Great
488 reviews
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💬Hasn't replied to negative reviews
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Review summary
cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy booking,..great prices
Easy booking,..great prices
Terrible scam
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
I recently booked a cruise through…
I recently booked a cruise through Cruises.com, and the experience was smooth from start to finish. The website was user-friendly, offering a wide range of cruise options with clear pricing and helpful filters. I especially appreciated the detailed descriptions and the ability to compare different cruise lines easily. Customer service was excellent—responsive, knowledgeable, and patient with my questions. They made sure I got the best deal and even helped with extras like drink packages and shore excursions. Looking forward to the trip, and based on this experience, I’ll definitely consider booking with Cruises.com again. Highly recommend for anyone planning a cruise vacation!
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cruises.com
All reviews
488 total • Write a review
Showing 51 - 60 of 484 reviews
PH
Terri Whitmire was extremely helpful…
Terri Whitmire was extremely helpful and well understood what we were looking for in a Caribbean cruise. She made the booking experience a delight.
Date of experience: July 29, 2024
TG
We Recommend Cruises.com
We had a very patient representative from Cruises.com working with us to can cel one cruise and reserve another. They were very knowledgeable and helpful as we went through the process. Highly recommend.
Date of experience: July 29, 2024
AM
Bait and switch
They advertised a super low rate but would not honor it. No reason given.
Date of experience: July 22, 2024
SW
January 2025
Ease of booking online, able to take advantage of specials.
Date of experience: July 19, 2024
JL
3rd time we have booked and have always…
3rd time we have booked and have always had a satisfactory experience
Date of experience: July 18, 2024
L
Great experience
Great experience. Martin was a pleasure to work with. Very patient with us as we had to get additional info for some of the 8 folks we were booking on the cruise. Couldn’t ask for a better experience.
Date of experience: July 8, 2024
DP
Easy navigate website
Easy navigate website, fast and complete checkout With immediate follow up
Date of experience: July 1, 2024
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