June Cook was so kind and knowledgeable…
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
4.3
Great
488 reviews
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Review summary
cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy booking,..great prices
Easy booking,..great prices
Terrible scam
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
I recently booked a cruise through…
I recently booked a cruise through Cruises.com, and the experience was smooth from start to finish. The website was user-friendly, offering a wide range of cruise options with clear pricing and helpful filters. I especially appreciated the detailed descriptions and the ability to compare different cruise lines easily. Customer service was excellent—responsive, knowledgeable, and patient with my questions. They made sure I got the best deal and even helped with extras like drink packages and shore excursions. Looking forward to the trip, and based on this experience, I’ll definitely consider booking with Cruises.com again. Highly recommend for anyone planning a cruise vacation!
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cruises.com
All reviews
488 total • Write a review
Showing 41 - 50 of 484 reviews
LG
Found a good price for a summer cruise
Found a good price for a summer cruise. Called and talked to Tom. He was really helpful. Made the whole booking really easy. Even gave me his direct extension if I have any further questions. Will definitely use him again!
Date of experience: October 16, 2024
S
Shauna
US
🚢 Great Telephone Support & Problem Solving 🚢
I booked a cruise 🚢 after a text Chat with an agent. I specified that I wanted a room with a seating area (typically a Mini Suite ) and the CHAT agent confirmed my choice with a link to a booking site. I booked what I thought was that specific type of Room with a Seating Area, but the confirmation email I received later listed a Premium Balcony (PB) Room. I looked into it further online and the PB type room doesn’t have a seating area. I got on the phone and tried to straighten it out. To my great relief, a lovely lady named Ann saved the day by securing a Mini-Suite for my mom and me without a huge increase in the final price. That was such a great gift of helpfulness. I’m truly grateful for Ann’s support and the tips she shared on how best to plan, prepare, and enjoy our March 2025 trip.
Date of experience: October 1, 2024
jm
Great customer service
Great customer service. I had Robin Schafer help me and he is the best agent I have ever dealt with! Haven't been on the cruise yet, but I highly recommend him if you need a very patient agent! Thanks Jerry
Date of experience: September 28, 2024
Cj
Kenyan’s the best!
Kenyan returns are calls answers our questions and makes it easy to book
Date of experience: September 27, 2024
GG
Great Cruisin'
I love how the agents are so happy and friendly...They love the traveling concept. We took a cruise from Long Beach to Baja. Last January and loved it..The whole experience was wonderful..
Date of experience: September 16, 2024
DC
Booking a new cruise when personal issues arise
While checking my loyalty points at Royal Caribbean came across a cruise that appealed to me. I called Lynn Mckinney(my travel agent at Cruises.com) and within 15 minutes the suite i wanted was booked. I have a medical issue which is causing me to miss a Sept.8,2024 cruise from Galveston and that cruise was canceled in the same phone call. This kind of service is why I keep calling Lynn year after year. Warm, friendly, knowledgeable, professional service each and every time. and when the occasional problem arises it is solved without a gripe. Just like this booking!
Date of experience: August 28, 2024
A
Amy
US
Wonderful service!
I have gone on many cruises over the last 25 years with my family. In the past, I had always booked directly with the cruise line, so I had never used a service like cruises.com before. I decided to use them this time because I was really busy and I only had a short window of time where my whole family could get together for this cruise, so I wanted to know all of my options quickly. When I called cruises.com, I got to speak with John Pierce, who was very helpful. He took the time to really listen to what I was looking for, and then he gave me several options that met my criteria. After talking to me for some time, John also helped me realize that some things were more important to me than others, and that helped me make my decision. John never made me feel rushed. In fact, when it was getting late and I decided I wanted to run some things by one of my family members before making my final decision, he nicely offered to call me back the next day. He called me back the next day at exactly the time that he said he would call, and we completed the booking. He answered all of my questions — and I definitely had a lot of questions! — and he made the booking process extremely easy for me. I was very happy with all of my interactions with John Pierce and cruises.com. John was extremely knowledgeable about the different cruises and cruise lines and was always very patient and professional. I will definitely use cruises.com — and John Pierce — again next time we go on a cruise!
Date of experience: August 19, 2024
JI
I highly recommend Cruises.com
I highly recommend Cruises.com. Jenifer Thomas is the BEST. She does everything she can possibly do to make your experience the best and find you the best rates and bonuses for you!!!
Date of experience: August 14, 2024
C
Cateyes
US
The representative was great and so…
The representative was great and so helpful. She was very informative and polite. I wish there was a discount price for children up to 17 years old., or students in general. There should be a discount as well for medical assistants and nurses as well.
Date of experience: August 8, 2024
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