cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
My agent was very knowledgeable, helpful, pleasant, friendly and very thorough. She gave a detailed explanation and encouraged me to open an account to get points and other perks. She is outstanding. I highly recommend her and Cruises.
I initially was booking my cruise on-line on Cruises.com's self service site. I had some questions so I ended up calling. My agent, Rachel, was very helpful and was able to address all of my questions and concerns. She was a delight to talk to and made my booking easy and stress-free.
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
Easy booking,..great prices
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cruises.com490 total • Write a review
I booked a room with a balcony and king bed and got a room without a balcony and twin beds. Want a refund. Didn’t get what I paid for.
Date of experience: November 14, 2023
US
Personally I would recommend to avoid booking through Cruises.com. They seem to have little to no pull with cruise lines, as you would through a travel agent or the cruise line itself. I was seeking to change to an earlier date, which being told by many who have cruised previously and other travel agents, that they've been able to accomplish. Cruises.com was not able to make anything happen. Royal Caribbean wouldn't do anything but refer me back to Cruises.com. My recommendation, book through a travel agent instead.
Date of experience: November 10, 2023
I had talked to Heath and was special in telling us all about the dog cruises on the dates we wanted and looking for suits and balconies ans going out of Orlando We appreciate him in answering all of our questions since it has been five years since our last trip We would highly recommend him
Date of experience: November 9, 2023
US
This company charges you a NON-REFUNDABLE $25 fee just for booking and a $100 NON-REFUNDABLE fee if you have to cancel (even if there is no cancellation fees from the cruise line). They have "offers" that are more difficult to redeem than a kidney. There are plenty of travel agents that don't soak you with extra fees.
Date of experience: November 6, 2023
Jeannie McDougald did all she could to make my cruise date successful
Date of experience: October 28, 2023
US
I had a wonderful TA, Stassja, who went above and beyond in helping me book my cruise. There were so many issues with the NCL websites, the credit card company, and a myriad of other problems but Stassja was patient and had a wonderful attitude.
Date of experience: October 24, 2023
No value added for certain cruise lines. Good for viewing options but no benefit for booking with certain lines (Disney.)
Date of experience: October 23, 2023
Very helpful explain everything in details Great personality over the phone.
Date of experience: October 20, 2023
