June Cook was so kind and knowledgeable…
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
4.3
Great
488 reviews
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💬Hasn't replied to negative reviews
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Review summary
cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy booking,..great prices
Easy booking,..great prices
Terrible scam
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
I recently booked a cruise through…
I recently booked a cruise through Cruises.com, and the experience was smooth from start to finish. The website was user-friendly, offering a wide range of cruise options with clear pricing and helpful filters. I especially appreciated the detailed descriptions and the ability to compare different cruise lines easily. Customer service was excellent—responsive, knowledgeable, and patient with my questions. They made sure I got the best deal and even helped with extras like drink packages and shore excursions. Looking forward to the trip, and based on this experience, I’ll definitely consider booking with Cruises.com again. Highly recommend for anyone planning a cruise vacation!
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cruises.com
All reviews
488 total • Write a review
Showing 91 - 100 of 484 reviews
JW
Tjhe young woman who helped me change my…reservation was Denni
The young woman who helped me change my cruise was kind and very helpful. I’m sure others have told you, she is an expert at what she does. She deserves special recognition and a probably a raise and a promotion. Her name is Denni , make sure you don’t lose her. Gerald Wallace Satisfied Customer
Date of experience: March 8, 2024
MM
Sean was awesome with Cruises.com
Sean was awesome with Cruises.com. Very informative about the cruises and answered all our questions. I will definitely use them again
Date of experience: March 7, 2024
TW
Good website for booking cruises
Good website for booking cruises. Simple and easy to navigate.
Date of experience: March 5, 2024
cw
Had the BEST cruise assistant!
Had the BEST cruise assistant!! Ali was so patient & worked to find the best deals for us!!!
Date of experience: March 5, 2024
C
Consumer
US
Cruises.com will NOT give you best rates!!!! Booked a cruise almost 2 years in…
Booked a cruise almost 2 years in advance on Cruises.com & when on my reservation with Royal Carribean it showed rate dropped $100 pp. I called right away & lady at Cruises.com said she checked with Royal Carribean & rate was actually higher. I double checked again & still said same cruise same time in same room was $100 pp cheaper. Lady wouldn’t give me reduced rate. I don’t even think she called. Terrible customer service!!!! Company doesn’t standing by what they say if rate drops will always get lower rate.
Date of experience: March 4, 2024
DB
Be aware and cautious if you book with them
They night offer some decent incentives but they charge a $24.99 junk fee and also charge you $100 cancellation even before final payment is due when there is no cruise line cancellation penalty at that point. Not sure if I will book any further cruises with them. Incentives improved on my cruise but I can not cancel and rebook without being screwed with a $100 fee. So just proceed with caution if you decide to book through them
Date of experience: March 4, 2024
SO
Peace of Mind
Monique is a great agent...she was so helpful, very knowledgeable and patient with all my questions. Best of all...I know she is available to call if anything comes up during my travels...Thank you.
Date of experience: March 2, 2024
TL
Awesome customer service!
Lisa was so helpful and knowledgeable! She took the time we needed to help us find the right cruise and get three rooms close to each other for our family. She was awesome and happy to get some small perks by booking with cruises.com!!
Date of experience: March 2, 2024
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