June Cook was so kind and knowledgeable…
June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.
4.3
Great
488 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
cruises.com receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy booking,..great prices
Easy booking,..great prices
Terrible scam
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
I recently booked a cruise through…
I recently booked a cruise through Cruises.com, and the experience was smooth from start to finish. The website was user-friendly, offering a wide range of cruise options with clear pricing and helpful filters. I especially appreciated the detailed descriptions and the ability to compare different cruise lines easily. Customer service was excellent—responsive, knowledgeable, and patient with my questions. They made sure I got the best deal and even helped with extras like drink packages and shore excursions. Looking forward to the trip, and based on this experience, I’ll definitely consider booking with Cruises.com again. Highly recommend for anyone planning a cruise vacation!
Company details
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Website
cruises.com
All reviews
488 total • Write a review
Showing 81 - 90 of 484 reviews
SM
Great customer service
Great customer service . The trip advisor was able to accommodate my time constraints for the cruise.
Date of experience: April 1, 2024
LG
Very Helpful
Courtney Donovan was a pleasure to work with. She was very helpful and knowledgeable. She went above and beyond to answer all of my questions.
Date of experience: March 30, 2024
VP
As always, best cruise company
As always, Kathy Asher who's soooo patience and kind; always returning my phone calls; thank you! The best company to book your cruise with!
Date of experience: March 29, 2024
GC
First cruise and it was fantastic…
First cruise and it was fantastic already booked another trip. 🙌
Date of experience: March 25, 2024
Cr
My representative Susan helped me with…
My representative Susan helped me with the entire process. Any questions I had she immediately answered.
Date of experience: March 24, 2024
C
Corrina
US
Looking for a great deal to places I wanted to see.
Had no problem finding a great deal. The agent Diane was excellent. Wasn’t planning on booking anything, since I was just looking. Ended up getting a vacation package in the time frame I wanted with one call.
Date of experience: March 22, 2024
RL
Very attentive to needs
Very attentive to needs. Good incentives. Always return my calls in a timely manner. Highly recommend!
Date of experience: March 20, 2024
MC
The lady that helped us was very…
The lady that helped us was very helpful and kind
Date of experience: March 18, 2024
GE
Fast knowledge friendly people
Fast knowledge friendly people
Date of experience: March 12, 2024
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