I think the CX is really good easy to…
I think the CX is really good easy to use but to many cowboys are on it
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4.3
Great
1,000 reviews
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Review summary
Courier Exchange receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
The Exchange is a great tool
The Exchange is a great tool. To be honest, it has declined a little over the years in my opinion, but it is still a fantastic asset to any courier or haulage business. It helps us cover work when we are stuck and obtain re-loads for our own returning vehicles.
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Joshua made my CX onboarding smooth with clear guidance and constant support. He was approachable, patient, and ensured I understood everything. Truly appreciated his help!
I want to sincerely thank Joshua for the support he provided during my onboarding in the CX team. His guidance was clear, patient, and thorough, which made the transition much smoother and less overwhelming. He took the time to walk me through key processes, answered all my questions, and shared practical insights that helped me get up to speed quickly. His approachable attitude and willingness to help made a big difference. I truly appreciate his support and mentorship.
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Warry good!
Thank you for the support and help from the beginning. Thank you.
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Company details
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Website
courierexchange.co.uk
All reviews
1,000 total • Write a review
Showing 151 - 160 of 996 reviews
HH
One mistake (even if it's not your fault) on an early job and the exchange is useless to you
Weren't told beforehand but the app which is essential to do work on the exchange isn't actually included but is chargeable. We found this out when the driver was on his first job and the courier who sub-contracted us the job complained he couldn't track him. Trying to solve this issue caused a delay to the delivery. Despite the end customer being extremely happy with the service we provided the courier gave us bad feedback. Due to that bad feedback we could no longer win jobs and had to return our vehicles empty. Since then we have had to quote less than £1 a mile to win anything and don't get 1 out of 50 jobs we quote for. Every day our vehicles have to return empty meaning we are earning about 50p/mile (less than cost) to try and get enough good feedback to counter that one piece of bad. And another thing, once you have earned back your initial fee (in total sales not profits) they lose all interest in you and your only phone number for contact is a switchboard that reads messages to you for minutes, puts you in a queue that explains higher than normal call volumes (it's never not higher than normal) then it's answered and hung up (presumably to reduce average call wait times). If you send a support ticket they send you a quick message back which doesn't answer your questions and close it. Would cancel but they forced me to pay the whole year up front.
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RS
Brilliant service provided by Natasha…
Brilliant service provided by Natasha she is very helpful
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RB
John Statham is an asset to the exchange
My review is not regarding the exchange a whole but as a new member my review is about the support that John Statham provided in order for me to be able to effectively navigate the system and the assistance he provided in growing my business through the exchange. John has been really professional, efficient and helpful and I appreciate his input and guidance in helping me navigate the exchange. He provided a lot of assistance for setting me up on the system through the new compliance process. John was also very helpful in informing me on the bidding process and the most effective way on the exchange for giving me the best chance of carrying out return journeys. Thanks John for all your help as its now paying off.
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MN
It’s been nearly a Year been utilising…
It’s been nearly a Year been utilising the CX Platform and as a career it’s an amazing and a field full of Energetic Journey towards the Success
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MS
Had Fantastic help to set up my account…
Had Fantastic help to set up my account from the get go to the end. Much appreciated
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TF
Great onboarding support
India's support was proactive and timely as a new customer. She answered queries quickly and efficiently.
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VS
India was great during the onboarding…
India was great during the onboarding process and she help us with all our questions and queries. Thank you
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