I think the CX is really good easy to…
I think the CX is really good easy to use but to many cowboys are on it
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4.3
Great
1,000 reviews
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Review summary
Courier Exchange receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
The Exchange is a great tool
The Exchange is a great tool. To be honest, it has declined a little over the years in my opinion, but it is still a fantastic asset to any courier or haulage business. It helps us cover work when we are stuck and obtain re-loads for our own returning vehicles.
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Joshua made my CX onboarding smooth with clear guidance and constant support. He was approachable, patient, and ensured I understood everything. Truly appreciated his help!
I want to sincerely thank Joshua for the support he provided during my onboarding in the CX team. His guidance was clear, patient, and thorough, which made the transition much smoother and less overwhelming. He took the time to walk me through key processes, answered all my questions, and shared practical insights that helped me get up to speed quickly. His approachable attitude and willingness to help made a big difference. I truly appreciate his support and mentorship.
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Warry good!
Thank you for the support and help from the beginning. Thank you.
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Company details
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Website
courierexchange.co.uk
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1,000 total • Write a review
Showing 141 - 150 of 996 reviews
J
No worth the money
Been working with CX for about 8 months and TBH it's just not worth the money. Not enough work and to many drivers, people seemingly can drive around for 60p per mile or less, was out for 14 hours yesterday made around £10 per hour and that doesn't include the extortionate price of the app and insurance etc. Needless to say this will be my first and last year with them
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K
Excellent customer service and I can't…
Excellent customer service and I can't thankyou enough your God send 🙏 you're angel Lisa was extremely patient Lisa went the extra mile and made sure I'm set up on cx Lisa you're super star 🌟 you made my day thankyou so much I wish you all the best God bless you ☆☆☆☆☆ and a big thankyou cx for employing lovely people like Lisa very much appreciated ☆☆☆☆☆
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AH
Ferry good company
Ferry good company, and reliable service and great support
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TM
I’m coming up to my first year on the…
I’m coming up to my first year on the cx. I will say that its ok for a part time job but not a full time unless you want to work day and night .the prices are up and down as well .but over all it’s a good site.the Cx platform I can’t fault it to be fair it’s all there on the site easy to use 10 out of 10 .highly recommend.
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AD
The Exchange is good
The Exchange is good, but I would say that its not as busy as it was. The Exchange cannot of course be responsible for that. The system itself is overall very good and easy to use. Each carrier has its own terms and conditions, which can be difficult to navigate. Most carriers are diligent, but some are very hawkish and need to be careful with payments. Overall......................8/10
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M
Terrible experience
EDIT: In reply to the CX, Trustpilot is an "open-to-all review platform where you can share and discover experiences", which is exactly what I did - I shared my experience. I want to clarify that my decision to post on Trustpilot was primarily due to the lack of response to my emails sent on September 20th and October 1st, so I'm not sure why you're suggesting I should discuss this with your support team "and not on Trust Pilot/Google reviews", as that's exactly what I did. In any case, thank you for outlining the process. I will complete the SAR form and submit it as soon as possible. -------------------------------------------------------- While I acknowledge that I wasn't aware that carriage of passengers was prohibited, I explained - not once but a few times - that I never received the two warning emails, and I kindly asked for the message IDs as requested by my email provider in order to investigate. They sent me the subject lines of those emails, but that’s not what I need. On September 20th and again on October 1st, I followed up on my initial request for the message IDs. Despite my repeated attempts to resolve this issue, I have received no response. I've already explained that I have no interest in getting my account reinstated - how could I ever trust them again, and mostly for two big reasons: 1. The account was suspended on a Friday at 3.37pm whilst I had two jobs going, which shows how careless and disrespectful they are for not allowing me to complete the jobs; the CX clients had no fault whatsoever with what was happening with my account and didn’t deserve any disruption. I'd understand being restricted from accepting more jobs or posting jobs, but at least make me complete the ones in progress before suspending my account. The second reason is due to their dismissal of my claims regarding the missing emails by saying - not once, but twice - that "there is no reason you should not have received these". Why would I lie about that, why wouldn't I acknowledge the warning emails knowing they could lead to a suspension, why would I still be here asking for the message IDs when, believe me, I'd rather spend my time differently. I want to know what happened to those emails and put my mind at ease; maybe the least I deserve after paying thousands in subscriptions and after collecting over 300 positive reviews, not a single negative one.
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MF
Do NOT try this company they are scam.
Simply don't invest in this CX company or any of their partners. Looks like the company is on a greedy gravy train. Here are my observations: 1. There are very less to none evening jobs especially after 5pm, consider this if you are planning to do this as a side business. 2. Even if you find one (this applies to day jobs as well), you will need to submit a bid first, write down a template for copy pasting every single time you submit a quotation, evaluate the pricing depending on your vehicle and calculate the distances also because most of the time distances are shown incorrect and shown low figures on CX. Be aware some load posters are cutting corners when they mention distances. Check my screenshots, for example there was a job from Salford M50 to Louth LN11 with a single stop at Pontefract WF7. When I checked the route on Google Maps the whole distance came to 148 miles but the load poster mentioned it 132.8 miles and that's 15.2 miles difference.(worth around £20 quid loss)!! I spoke with the load poster who was very adamant and rude as well, not willing to accept the figures from google maps, he went on saying that whatever distance advertised on CX is correct and that's what we will pay nothing more than £130.00. 3. Most of the jobs are available outside 10-20 miles home radius i.e when you filter and set the radius search=30, you will see jobs but if you accept any job then you'll end up paying fuel cost for the distance from home to that first collection point. 4. Bidding for jobs is a waste of time. Submitting a quote, waiting for them to update (there is no SLA for when the load poster will get back to you, ideally there should be a countdown 15mins/ 30mins before confirming that your job got accepted or rejected) load poster don't contact you to update or negotiate. So totally avoid this gambling game. It's not worth it. 5. CX should simplify the tasks for the driver and not overload them with management tasks like fetching jobs, getting payments agreed with load poster on behalf of the driver for the distance and type of vehicle, optimised route planning, help in finding recurring/repeated jobs etc. All of this should be taken care of when they charge you £1800.00 per annum and no refunds allowed. 6. Payment structure is pretty bad. There is no monthly payment facility, you have to pay a lump sum amount of £1800 /year to get their package and the worst thing is no refunds allowed. If any customer is not happy with their service, they just lose their money, no option to stop the service, they will have to pay them regardless for the whole year whether they use the service or not. 7. They failed to pay me for a completed job (screenshot attached). Invoice was created and sent to the company on 27 Aug 2024, still it is not yet paid. That was the only job I had completed and not paid in the last 3 months. That's ridiculous. I discussed with CX customer support team, instead of they chasing the load poster for the payment they have asked me to email them and let them know. CX needs to step up in the matter and ensure that payments are completed and on time for the drivers as soon as the jobs are done. Almost for all the jobs they take 30-45 days of time for payment, some even have a 90 day period.
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gf
Good onboarding experience
Good onboarding experience, Jon helped me with everything I needed. Thanks
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