Review summary

Courier Exchange receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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M

Martin

5 out of 5 stars
I think the CX is really good easy to…

I think the CX is really good easy to use but to many cowboys are on it

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A

Aidan

4 out of 5 stars
The Exchange is a great tool

The Exchange is a great tool. To be honest, it has declined a little over the years in my opinion, but it is still a fantastic asset to any courier or haulage business. It helps us cover work when we are stuck and obtain re-loads for our own returning vehicles.

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SS

Sahil Sukh

5 out of 5 stars
Joshua made my CX onboarding smooth with clear guidance and constant support. He was approachable, patient, and ensured I understood everything. Truly appreciated his help!

I want to sincerely thank Joshua for the support he provided during my onboarding in the CX team. His guidance was clear, patient, and thorough, which made the transition much smoother and less overwhelming. He took the time to walk me through key processes, answered all my questions, and shared practical insights that helped me get up to speed quickly. His approachable attitude and willingness to help made a big difference. I truly appreciate his support and mentorship.

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JJ

JOHN JAKOB LTD

5 out of 5 stars
Warry good!

Thank you for the support and help from the beginning. Thank you.

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Showing 161 - 170 of 996 reviews
MD

New platform member support

Owen was efficient and extremely helpful. I am new to the platform so i have needed a step by step guide with a lot more support than I imagined. He was on hand for help and I feel more comfortable navigating the app and processes

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DS

Great experience so far.

Great experience so far. I've had excellent support from Patrycja answering all of my questions very quickly to help get me started on the app.

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BD

The process joining CX Platform was…

The process joining CX Platform was easy and the support you get is superb. I joined as Sole Trader and have now upgraded and the ongoing support I get is answered very swiftly.

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CT

Support team was spot on in special…

Support team was spot on in special India . Once your getting used to the app you can make decent money . The app does all the job for you when is about invoices & payment . Done this job for a month and I am happy so far .

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JC

Rating as requested.

Courier Exchange is fantastic to get in touch with other couriers. The pricing of cx is very high, especially for new couriers in this trade, that enforces some off them to check the market and sign up els'where...Thats a shame, apart from that, cx is a very valuable tool to use, nobody should rely on cx alone, you should use it as a tool, and still generate your own customers.

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AA

This company does not care about…

This company does not care about drivers so many company’s go bust who give out jobs and start again using different names and do it all over again we as drives suffer so much I have companies not paying me going bust and nothing cx can do I think your better of spending money and using social media to get jobs and it will cost you a lot less the jobs you bid on you will hardly get unless your doing it dirt cheap if your a first time driver getting van and insurance everything please don’t stay away it will be hard to keep going as company’s that do pay do so after so long if you do decide to do it please make sure u have extra £5k for atleast next 2 months otherwise you will loose everything after spending so much once you paid good luck getting them on the phone to discuss issues this company never supports drivers please stay away from them in todays world you can spent a lot less and get so much work from social media no middle men involved because these company’s who give you jobs are not good once they go bankrupt cx won’t do anything for you so you lost out on so much

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BA

Scammers on the app be careful

Basically it’s all good until the contractor giving you the job decides not to pay. CX will not take any responsibility and you could be left without any payment. Sad after paying over £4000 to join a platform with people scamming each other and CX making money from both sides without much of a concern.

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PM

It’s really good to reply with in 2…

It’s really good to reply with in 2 hours I did received there are very good service and very helpful response to whatever I ask questions thank you

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PH

I am glad that I joined the exchange

I had been been putting off joining the exchange and now I'm glad I have, it has already made a big difference to the amount of work that I am doing and my income.

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MS

CX helps me to develop my business.

CX helps me to develop my business. CX has a good supporting team. The tool is easy to manage.

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