Courier Exchange
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Terrible experience
EDIT: In reply to the CX, Trustpilot is an "open-to-all review platform where you can share and discover experiences", which is exactly what I did - I shared my experience. I want to clarify that my decision to post on Trustpilot was primarily due to the lack of response to my emails sent on September 20th and October 1st, so I'm not sure why you're suggesting I should discuss this with your support team "and not on Trust Pilot/Google reviews", as that's exactly what I did. In any case, thank you for outlining the process. I will complete the SAR form and submit it as soon as possible. -------------------------------------------------------- While I acknowledge that I wasn't aware that carriage of passengers was prohibited, I explained - not once but a few times - that I never received the two warning emails, and I kindly asked for the message IDs as requested by my email provider in order to investigate. They sent me the subject lines of those emails, but that’s not what I need. On September 20th and again on October 1st, I followed up on my initial request for the message IDs. Despite my repeated attempts to resolve this issue, I have received no response. I've already explained that I have no interest in getting my account reinstated - how could I ever trust them again, and mostly for two big reasons: 1. The account was suspended on a Friday at 3.37pm whilst I had two jobs going, which shows how careless and disrespectful they are for not allowing me to complete the jobs; the CX clients had no fault whatsoever with what was happening with my account and didn’t deserve any disruption. I'd understand being restricted from accepting more jobs or posting jobs, but at least make me complete the ones in progress before suspending my account. The second reason is due to their dismissal of my claims regarding the missing emails by saying - not once, but twice - that "there is no reason you should not have received these". Why would I lie about that, why wouldn't I acknowledge the warning emails knowing they could lead to a suspension, why would I still be here asking for the message IDs when, believe me, I'd rather spend my time differently. I want to know what happened to those emails and put my mind at ease; maybe the least I deserve after paying thousands in subscriptions and after collecting over 300 positive reviews, not a single negative one.