I think the CX is really good easy to…
I think the CX is really good easy to use but to many cowboys are on it
4.3
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Courier Exchange receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
The Exchange is a great tool
The Exchange is a great tool. To be honest, it has declined a little over the years in my opinion, but it is still a fantastic asset to any courier or haulage business. It helps us cover work when we are stuck and obtain re-loads for our own returning vehicles.
Joshua made my CX onboarding smooth with clear guidance and constant support. He was approachable, patient, and ensured I understood everything. Truly appreciated his help!
I want to sincerely thank Joshua for the support he provided during my onboarding in the CX team. His guidance was clear, patient, and thorough, which made the transition much smoother and less overwhelming. He took the time to walk me through key processes, answered all my questions, and shared practical insights that helped me get up to speed quickly. His approachable attitude and willingness to help made a big difference. I truly appreciate his support and mentorship.
Warry good!
Thank you for the support and help from the beginning. Thank you.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
courierexchange.co.uk
All reviews
1,000 total • Write a review
Showing 111 - 120 of 996 reviews
FC
Devon was very helpful and polite on…
Devon was very helpful and polite on the phone, a pleasure to deal with.
Date of experience: January 17, 2025
E
It's actually frightening how bad the…
It's actually frightening how bad the industry has got in the past 10 years. I've been in the job 10 years and at the start I was on 52p - 60p per mile depending on the job. Now cx want almost £3000 to join and there is 0 work. This week I've had 1 job and it's Friday now. I'm that desperate I've started bidding on 70 mile jobs for £40 and STILL someone goes less. Unfortunately I think the industry is now full of people doing the job wrong. They'll either co load even when asked not to, or have multiple drivers on 1 account and sadly even when reported, cx do nothing about it because all they want is the sign up fee they couldn't care less afterwards. If you're an honest driver you'll have next to no chance of making a living now.
Date of experience: January 17, 2025
NS
Patrycja Grabowska My onboarding…
Patrycja Grabowska My onboarding manager has helped me throughout. I’ve been working around 4 days a week and within 7 days of work I’ve had my return of investment back. Still new to all of this but definitely money to be made. Not sure why everyone else is moaning. Think it’s down to using your brain a little bit that’s all. I recommend this app.
Date of experience: January 16, 2025
RA
With Jamie all problme are solved
With Jamie all problems are solved
Date of experience: January 15, 2025
DT
India had the time and patiente to…
India had the time and patiente to answer and explain everything I needed to know about CX platform Very supportive and polite!
Date of experience: January 14, 2025
M
Mahir
US
Do not waste your money joining
Do not waste your money joining. I have a 5 vehicle membership and have 100 percent positive feedback. I was more than patient with members owing me money and only did jobs withiut co-loading to avoid any issues. I made sure my drivers are always early and were always curtious and polite. More than 80 days later after completing jobs and sometimes even longer, invoices are not being paid. When complaints are upheld, the member not paying would have a red mark on their profile as a worst case scenario. Members have still not paid and are allowed to use the platform with over 10 upheld complaints. Members depay payments making up any kind of random excuses and you can not do anything about it. Cx is requesting a proof of a stamp to support your claim. No support what so ever for Members. I have been requesting calls for 2 months now and joy getting anything. CX said they can't force anyone to pay but they can support you to take them to small courts. HOW IS THIS HELPFUL. CX said they can't guarantee you would be paid but if you follow the rules it is USUALLY paid. I paid for 5 vehicle membership and also paid for 3 drives app. Money down the drain. AVOID AVOID AVOID. Replying to your reply: For the millionth time. I need to speak to someone regarding multiple issues and not the dispute with drive well. I have issues with payments and issues with members that didn't pay and are still using the platform. And other issues to discuss over the phone. This proves the point I'm making when u don't even read what the issue is. You looked at nu account and read ur notes. Not what I want. I'm still waiting for a call back
Date of experience: January 13, 2025
RM
Misrepresentation, Restrictions, and Holding Customers Hostage
I purchased a subscription for my company, Speed Hop Ltd, on 2nd September 2024, after being advised by the sales team to opt for a Solo subscription. During the sales process, a company check was conducted, which clearly showed that my business has two directors. I also explicitly explained that one director would be driving while the other handled administrative tasks. Despite this, I was assured that the Solo subscription was suitable for my setup. This turned out to be incorrect and has caused significant disruption. Original Issues: 1. Restrictions Without Justification: My account was restricted shortly after purchase, and it took days to have it reinstated. It was then restricted again without notice. 2. Misleading Communication: I later received an email stating my account was restricted because I am "not an owner-driver," directly contradicting the assurances given at the time of sale. 3. No Accountability: Instead of resolving the issue, the company refused to issue a refund and suggested I pay for an upgrade to rectify a mistake caused by their misrepresentation. 4. Ignored Complaints: A formal complaint was submitted over three weeks ago, with a follow-up, yet I have not received any direct or meaningful response to date. Response to Their Reply: The company responded to my review, claiming that they offered me a free upgrade. This is false I never received any communication offering a free upgrade. The email I received only stated that I would need to pay for an upgrade to regain access. It’s also worth noting that the sales team performed a company check before recommending the Solo plan. They were fully aware of the two-director structure and assured me this plan was suitable, despite it being a misrepresentation of the service offered. It is unacceptable that this issue, which stems entirely from their misrepresentation, has not been addressed through direct communication. Instead, they’ve chosen to reply publicly to save face rather than resolve the problem. My Expectations: I urge Courier Exchange to take responsibility for their error and reach out to me directly to resolve this matter. A fair resolution would include reinstating my account without further restrictions or extending my subscription to compensate for the time lost due to their restrictions. Conclusion: This experience has been highly frustrating and disruptive. The lack of accountability and poor communication from Courier Exchange is unacceptable. I caution others to carefully consider their options before engaging with this company.
Date of experience: January 9, 2025
MI
Excellent Service
Excellent service and support in setting up new business. I must appreciate Lisa Pritchard here as her support was there like a flash always. I thank all the team for the excellent support and care.
Date of experience: January 4, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.