Co-op Live has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about expensive and customer service.
Dreadful experience at Stevie Wonder concert on 5/7/25, queued over an hour to get in, only just caught the start of the show-many didn't. Overpriced drinks and food. No legroom, packed too tightly in, very cramped and uncomfortable. Will never return!!
Arrived by car. Parking in pre booked blue area all straightforward. Queue to get in moved fast took about 10 minutes to get in so quick. We arrived fie 6.30 even though Stevie not on stage until 8pm. Plenty of space inside and hardly any queues at bars. Drinks price way too much £9 a pint. Good view of stage in block 112. Excellent concert. On leaving massive queue for ladies toilets. 20 mins to get out of car park. Gridlocked traffic all the to M62 took 1 hour to go 4 miles. Probably would not return. A few years ago my daughter could not get a tram so missed train back to Liverpool so had to pay for a taxi.
Went to see Stevie Wonder who was fantastic the coop however was not will never return. Stairs to seats were dark and steep leg room was tight. No escape route when at the top area. Screen way to small lighting was useless sound was good thanks to Stevie. Price not your every day shop £3.50 can of water disgusting food or the lack of it. No thank you. Staff were nice Stevie amazing venue rubbish come on at the prices charged we surely can do better.
Money making machine!! We were there at Stevie Wonder’s concert yesterday. The show was great. However, there was no public transport at 11 pm, no trams or buses. People were asked to walk all the way into the Manchester which took more then one hour!!
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I have tickets to go through see Teddy Swims on the 16th March and have been trying to sort out a Disabled Parking Space otherwise it is almost certain that we cannot go. However despite several emails and attempts to reach out to them they either ignore the mail or tell me that check the site daily. I do that but no release and it is clear that parking has to be done four weeks before. Super stressful and spoiling the event for us before we have even got there. Deb Cosgrove Still not sorted and the clock is really ticking. This has been going on since January.
Date of experience: February 11, 2025
Absolutely shocking. No organisation and very little signage for the arena parking. Went to watch Young voices, we were stuck in traffic for this venue for 1 1/2 hours. A 20 minute journey took 2hours and 10 minutes due to queuing traffic. We missed 45 minutes of this. We were sent right around the arena to get in. Once inside the ticket code wouldn’t work and had to wait for a supervisor to come and sort it out. We then had to walk right around the arena to our seating, on the way passing a door that we were guided away from and told to walk around. The children’s voices were drowned out by the music. I will never go to anything here again. Young voices please go back to the Manchester Arena, much better organised, easier access and the voices of the children sound wonderful there.
Date of experience: February 7, 2025
Went to see the Eagles last year. The most awful venue I have ever had the displeasure of visiting. Getting there and home was a nightmare.I will never visit again. Daylight robbery when it comes to food and drink. The seating is the most uncomfortable ever. I was 2 rows from front, so I paid good money and it saddens me that the venue put a black cloud over a fantastic band. Never again!
Date of experience: January 30, 2025
We were looking forward to seeing Cyndi Laupa at your venue on 9 January. Not previously visited before we have attended live performances for over 50 years. Looking forward to your arena Im afraid to say. Ticketmaster moved our seats from.an elevated position near to the stage to the floor seated area at the rear. We will.not be attending and sorry to say we are so disappointed thst we will.never visit your arena. Not a very pleasant start.
Date of experience: January 29, 2025
So attended here last night to see Paul Heaton...the actual venue is shocking...far too many seats in too small a space...but I have to applaud the stewards that helped me...I was on the upper circle 3 rows from back...my son had booked the tickets as a 60th gift for me...he thought he had bought 2 end of aisle tickets as I have severe claustrophobia but can cope if I can get out...anyway got to our seats right in the middle of a row...soon as I sat down started having a severe panic attack and just had to get out...my son spoke to a steward to see if I could just stand in the doorway...but he took me to an area that they don't sell tickets for because of restricted view....and told to choose my seat....so sat 3 threes up with space all around me...and spent the rest of the evening completely relaxed and seat dancing....thankyou to the steward who made that possible....x
Date of experience: December 17, 2024
First time going and was a bit apprehensive after reading reviews. All I can say is from start to finish how helpful and friendly staff are. I realised just hours before arrival due to my son now needing to take medical equipment with him our seats would not be suitable . I didn't have much hope as it was short notice but decided to email and see. Fantastic service within a couple of back and forth emails everything was sorted given a new accessible entrance no worries about getting lost as lots of helpful staff to point you in the right direction, we were sent to fan services who already had our names , gave us wristbands and new allocated seats. Shown to a lift and escorted to our location. Brilliant. Easy to go for drinks and loo brakes. When the show ended was asked our mode of transport and we was going for an uber, a lovely lady Lauren explained it was a bit of a walk to that area and would try to get a taxi closer. Long story but we were there quite a while despite the help of so many stewards , I just couldn't believe how they were going out of there way to help. I want to say a massive thank you to Lauren for rallying the troops and staying with us until we managed to get a taxi, what an asset you are. SO big thank you coop live you were amazing!!!!
Date of experience: December 17, 2024
Couldn't fault the staff who were both friendly and helpful. The problem is they've squashed too many seats in to the venue. I'm only 5'4" and there was absolutely no leg room whatsoever. The seats are too narrow and the seats in front of you too low making you feel unsafe. It's the only concert I've been to where I haven't stood up at any point. Paul Heaton was amazing though as were the Lightening Seeds and the Zutons. Wouldn't go there again whoever was playing there.
Date of experience: December 17, 2024
It was a total shambles. I'd never go there again. Co-op Live had some sort of deal with Ticketmaster and both told you that you'd need the Co-op Live App to get in, but after wasting hours trying to get either of them to work on my phone, and failing, the barcode on the tickets in the Ticketmaster website worked anyway! Queued for nearly 2 hours in the drizzle (thankfully it wasn't raining) just to get into the venue. It's in Manchester, so why not provide some cover? Narrow, steep stairs, seat numbers invisible in the low light levels, narrow seats tight on leg-room and I'm only 5'9"! But it's a scruffy built on the cheap with a warehouse feel place. And why do you need to get your barcode scanned to buy a cuppa outside the venue? Got parked in the college down the road for £20 and no hold up getting out - one positive there! Only saving grace was the performance by Paul McCartney - I'll never ever subject myself to that dump again.
Date of experience: December 17, 2024
The queueing was terrible in the rain but got in easily enough at the end. You need a mortgage to buy drinks. £35 for a lager and two small cans of wine. Seats very narrow.. probably want to cram more people in for more money. My biggest bugbear is it's a new stadium so you think that health and safety would be utmost in todays society . However there were no rails on the steps going down to the seat. There should be a rail in the middle to help people with walking difficulties etc. I watched one poor lady and she practically was carried down the steps by her son in front and one behind . She told me if there'd been a rail she could have done it, albeit slowly on her own. Such a no no in a new venue. To me all that mattered was seeing Paul McCartney and he was above great.
Date of experience: December 16, 2024
