Cluey Learning has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
My Yr10 student who is preparing for VCE mathematics is finding the Cluey tutorial extremely helpful. The tutor is flexible when it comes to changing up topics being covered on any particular session. A great experience for my YR 10 student.
i have learnt at lot and feel more prepared going into tests
Cluey learning sessions have sky rocketed by childs confidence and understanding within 4 sessions. Highly recommended for tailored tutoring
Cluey learning is convenient, and my daughter says her tutor is very helpful and explains until she understands. For working parents having the convenience of extra tutoring is key and Cluey learning ticks those boxes.
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clueylearning.com.au270 total • Write a review
Waste of money. The tutors have actually been really good but the platform is horrible. Constant disconnects on both sides. Here again been waiting for 10 min during a session for the tutor to reconnect ... quote from tutor "yes at this time of day that tends to happen - maybe running a bit out of juice". First time I gave it the benefit of doubt. Second time that's it. Seriously!
Date of experience: October 21, 2022
I only put a star as i had to, so i could write a comment. They deserve NOTHING as a rating. This company is shonky and the level of tutors is terrible. My son is in VCE doing Math Methods and he has not improved at all, cancelled lessons, tutors not turning up, and the quality of tutor is terrible. They don't mind debiting your account quick smart though not to quick to deliver a half decent service & experience. AVOID these guys at all cost!!!!! My son is now stressed to the max. Thanks for nothing Cluey
Date of experience: October 14, 2022
Would not even give this company one star. Extremely shonky, money grabbing business. I’m actually feeling a bit better it’s not just me and I can relate to the reviews 100%! Still waiting on a refund from August and no one ever returns emails or calls. Absolutely disgusting how they prey on people looking to help their children. Please stay away from this company!!
Date of experience: October 11, 2022
US
I would not recommend Cluey Learning not the tutors, team leaders or management. My daughter had a session last Saturday the tutor had no idea she had special needs which I did let the sales person know when I rang up initially to book her in for tutoring once a week. He had no work at her level and ended up playing hangman in her session. So cluey learning even encourages suicide to children. Shocking educator for children. Biggest waste of money and a real concern for my daughter. 😡👎
Date of experience: September 30, 2022
US
Really pressured me to give them my credit card details via email while I was on the phone ($100!) then took a jab at me for procrastinating? Then kept jabbing and asking. Using my child’s learning disabilities to sell a product that I can’t even view beforehand, absolutely disgusting emotionally abusive tactics. No thanks.
Date of experience: September 5, 2022
US
Avoid at all costs. They have become money scammers. I was in credit due to their inability to find a tutor for my daughter (and they don’t offer refunds, even when it is their fault. Red flag number 1). They then contact me after the financial year to say their accounts system had made an error with issuing credits to people and had double credited people. So they would be auto deducting the required amount from my account to balance everything. I called them and said my account had been paused during the time this was meant to have happened so they shouldn’t be taking anything . They said ‘oh ok then’. Red flag number 2.. who knows how many people they have taken money from who didn’t owe them. I cancelled my account with them last week and , even though I’m in credit, that day they decide to take $170 out of my account for no reason (red flag 3). Avoid! Look forward to a generic response of ‘ Sorry to hear about your experience with Cluey. Can you please let me know the student’s full name and/or your phone/email address? I will ask our team to look into what has occurred here and resolve any outstanding issues / see how we can improve.’ Can’t ever get anyone on the phone but they have someone with time to paste generic responses on bad reviews (which are mounting)
Date of experience: September 3, 2022
Worst experience possible. High pressure sales tactics so I signed up for two sessions as a trial. Not cheap. They then cancel at short notice but I cannot get a refund as its not within their cancellation time guidelines but it was Cluey that cancelled. Impossible to get a hold of anyone by text, email, phone. This is a complete scam. I've had to cancel my credit card. Do not use this company.
Date of experience: August 29, 2022
I signed up for Cluey tonight after speaking to a sales person, but had not spoken to my husband, my husband then said he did not want to use their service as they are based online and he wants a face to face tutoring for our child. I then called to cancel my sign up and a lady transferred me to the sales guywhere he said he can't refund me and has to get a customer care to help. He transferred me to customer care and no one picked up. so I called back and spoke to a lady explained that I have changed my mind and would like a refund before anything happened and don't wish to have a tutor for my child as my husband is not happy about it. She said she will raise a case with the customer care and they will call me back to give me a refund , they still have not contacted me and reading all these reviews makes me think I will not see my money and will be over charged. Please can someone refund me or I will take action with my bank and claim fraud on this company. Thanks. I received a message today saying my son is all set up for his first lesson. I cancel it last night , why you guys setting up for something I canceled and requested a refund??? I have contacted my banks. will get a fraud check on you all. this is crazy. So I called these guys again in the morning , wanting my refund, and the guy said no you can't get a refund for the first 2 trial sessions, but Jack the sale pitch guy never told me this! the guy said that's in your welcome email, THE WELCOME EMAIL YOU RECEIVE ONCE YOU PAY $112 how does that make sense? please whoever wants to deal with these guys do your research. am definitely not ever going to try them , was close to convincing my husband, but I guess he was write. these guys just want money. Very disappointing.
Date of experience: August 24, 2022
I had a similar experience to others. Within the first two weeks, I had two sessions cancelled, times kept being changed, each session had a different tutor which then wasted time 'getting to know you', I was sent multiple messages during the week to say tutors had changed (so many, I couldn't keep track of them), times cut short, no homework and just a generic platform with no customisation to my child. I was 'sold to' and bamboozled on the phone for an hour by their sales team. It's a shame they don't put that focus into the actual education side of the business. I cancelled after 3 weeks then looked at my bank account and realised 6 sessions had been taken out of my account without my authority (including sessions they had cancelled). I couldn't get through to anyone for assistance, eventually the money was mysteriously debted back into my account with no acceptance or communication. Once I cancelled I was inundated with sales calls. Avoid at all costs.
Date of experience: August 22, 2022
Don't trust this service. They will change your tutor if they feel like it . We have cancelled the class and enrolments but they are still charging us. Spoke to lady onthe phone, she says she has cancelled it on her end but we then have a reminder and a bill for a missed class. . This experience is entirely consistent with other parents as below Matt Students name is Catherine Fok. In your reply you have left us no means to reply to you directly short of posting it on a public forum
Date of experience: August 21, 2022
