Money scammers
Avoid at all costs. They have become money scammers. I was in credit due to their inability to find a tutor for my daughter (and they don’t offer refunds, even when it is their fault. Red flag number 1). They then contact me after the financial year to say their accounts system had made an error with issuing credits to people and had double credited people. So they would be auto deducting the required amount from my account to balance everything. I called them and said my account had been paused during the time this was meant to have happened so they shouldn’t be taking anything . They said ‘oh ok then’. Red flag number 2.. who knows how many people they have taken money from who didn’t owe them. I cancelled my account with them last week and , even though I’m in credit, that day they decide to take $170 out of my account for no reason (red flag 3). Avoid! Look forward to a generic response of ‘ Sorry to hear about your experience with Cluey. Can you please let me know the student’s full name and/or your phone/email address? I will ask our team to look into what has occurred here and resolve any outstanding issues / see how we can improve.’ Can’t ever get anyone on the phone but they have someone with time to paste generic responses on bad reviews (which are mounting)