I signed up for Cluey tonight after…
I signed up for Cluey tonight after speaking to a sales person, but had not spoken to my husband, my husband then said he did not want to use their service as they are based online and he wants a face to face tutoring for our child. I then called to cancel my sign up and a lady transferred me to the sales guywhere he said he can't refund me and has to get a customer care to help. He transferred me to customer care and no one picked up. so I called back and spoke to a lady explained that I have changed my mind and would like a refund before anything happened and don't wish to have a tutor for my child as my husband is not happy about it. She said she will raise a case with the customer care and they will call me back to give me a refund , they still have not contacted me and reading all these reviews makes me think I will not see my money and will be over charged. Please can someone refund me or I will take action with my bank and claim fraud on this company. Thanks. I received a message today saying my son is all set up for his first lesson. I cancel it last night , why you guys setting up for something I canceled and requested a refund??? I have contacted my banks. will get a fraud check on you all. this is crazy. So I called these guys again in the morning , wanting my refund, and the guy said no you can't get a refund for the first 2 trial sessions, but Jack the sale pitch guy never told me this! the guy said that's in your welcome email, THE WELCOME EMAIL YOU RECEIVE ONCE YOU PAY $112 how does that make sense? please whoever wants to deal with these guys do your research. am definitely not ever going to try them , was close to convincing my husband, but I guess he was write. these guys just want money. Very disappointing.