Cityrez Estate Agent Ltd Reviews

I lived for two years in Deals Gateway, renting a flat through CityRez. Mark, Tony, and Sevim were incredibly professional, responsive, and attentive throughout my tenancy agreement. Highly recommended!

Great agency! Nice people and very responsive! Had an issue with my wall and they were very proactive and communicative in resolving it as soon as possible.

Tony and his team have been dealing with the rental of my two properties in Deals Gateway for twelve years. During that time they have found new tenants quickly and managed the properties very efficiently. Communication is good and any issue is dealt with promptly. Replacement items are costed and sent to me for approval. Prices seem reasonable. My only negative comment would be that the monthly rental can sometimes take time to appear in my back account.

We have rented through Cityrez for my last 2 years. The guys in the office are very professional and are always on hand to help. I would highly recommend Cityrez to any tenants looking for a property to rent or landlords looking for a very reliable estate agent to manage their property.

Very professional and reliable estate agents. They do their job as quickly as possible and don't waste your time. Very happy with their services.

I had an unsatisfactory experience with CityRez during the time they managed my property rental. Here are some specific issues I encountered: Overcharging for Repairs: There were several instances where I was overcharged for appliance breakdowns. For example, a minor fridge issue resulted in a charge of £900, which seemed excessive. I told them that I would have bought a new fridge for less than that amount. Tenant Screening Process: I had concerns regarding the tenant screening process. On one occasion, a tenant was allowed to rent the property where it became clear that the agency did not conduct a thorough background check as claimed. Irregular Financial Transactions: The agency's handling of payments was also concerning. They accepted rent from the tenant in cash and then remitted it to me at their discretion, which was inconvenient and lacked transparency. In summary, my experience with this agency was far from satisfactory. If you value your property and seek a reliable property management service, I would recommend considering other options. Added 21-Feb-2024 in response to City Rez response: I have all the documentation from my interactions with this agency, including the charge of £940 for a new fridge freezer. I am not surprised at the response from them. The actual experience occured a few years ago. But other than that, all of the experiences we had are truthful. Perhaps this agency has improved in the time since this occured, perhaps not. Not sure if you want to take the risk. I lost a lot of money and had to deal with a tenant who was borderline criminal , thanks to the dereliction of this agency.

Cityrez stayed in constant contact throughout the renting and move-in process. When things needed to be fixed in the apartment after moving in they were on top of it immediately and arranged everything ASAP.

City Rez have been letting and managing my property for 16 years. Tony and his colleagues have been most efficient and helpful throughout, and there have been no problems. I have no hesitation in recommending this firm.

6 years with them, excellent service, always helpful

Was a tenant in a property managed by Cityrez for three years. Overall very positive experience, found them friendly and helpful. Always quick to act, providing you call them (email could be a bit slow). Been the most reasonable and fair estate agent we've rented with. Thanks!

Absolutely great experience with cityrez - very efficient and couldn’t have been more helpful.

Have been a tenant renting a flat through Tony for 7 years. Very experienced and approachable agent, as is Mark. Thoroughly recommend to prospective tenants.

We have been using the services of Cityrez since 2016, both as tenants and landlords, and we can only speak highly about the team. Tony, Mark, and the most welcome recent addition Laura have been able to create a friendly environment where business is conducted in a competent and professional manner. Most of the steps have been conveniently moved online, however the team continues to be very present, approachable, and make you feel considered throughout the entire process. Laura has been great at progressing the file, and responsive to us and the tenants at each stage. Having experienced numerous Estate Agents of all categories over the years, we cannot highlight enough how stimulating it is to deal with an independent company who has managed to well preserve core characteristics such as a familiar environment, localised knowledge, competitive pricing, and client focus. Thank you guys, always a genuine pleasure talking to you, and very refreshing each time we pass by and enjoy your positive attitude!

This is our 3rd apartment with Cityrez and we've been pleased with the service and attention given by Mark. He has always supported us to find the best place, very professional and friendly.

Brilliant agent that went above and beyond

I have had my flat let with Mark for almost 10yrs and he is excellent, always has time for you and is extremely well informed on the market!

Mark Hanson is a very kind agent. He always help me patiently. Thank you very much Mark!

I have to say that Mark Hanson is the go to man to find you a decent place to rent. Our whole process with Mark took less than a week to complete and we moved in the following week due to a few touch up with the flat we are renting. The whole time kept us in formed and sped whatever he could to make the it as easy as possible. Great guy great service!!

Mark Hanson and Tony Banh did a great job letting my flat. Both really professional and nice guys. I would strongly recommend them to anyone. Excellent service.