Cityrez Estate Agent Ltd
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Stay away from this agency if you value your property as a landlord
I had an unsatisfactory experience with CityRez during the time they managed my property rental. Here are some specific issues I encountered: Overcharging for Repairs: There were several instances where I was overcharged for appliance breakdowns. For example, a minor fridge issue resulted in a charge of £900, which seemed excessive. I told them that I would have bought a new fridge for less than that amount. Tenant Screening Process: I had concerns regarding the tenant screening process. On one occasion, a tenant was allowed to rent the property where it became clear that the agency did not conduct a thorough background check as claimed. Irregular Financial Transactions: The agency's handling of payments was also concerning. They accepted rent from the tenant in cash and then remitted it to me at their discretion, which was inconvenient and lacked transparency. In summary, my experience with this agency was far from satisfactory. If you value your property and seek a reliable property management service, I would recommend considering other options. Added 21-Feb-2024 in response to City Rez response: I have all the documentation from my interactions with this agency, including the charge of £940 for a new fridge freezer. I am not surprised at the response from them. The actual experience occured a few years ago. But other than that, all of the experiences we had are truthful. Perhaps this agency has improved in the time since this occured, perhaps not. Not sure if you want to take the risk. I lost a lot of money and had to deal with a tenant who was borderline criminal , thanks to the dereliction of this agency.