Charlecote Estates is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
James was extremely thorough. His report clearly categorised items from 1 (no action) to 3 (short term action recommended), estimating likely costs in each case. He was friendly and professional throughout, including a debriefing Teams meeting to discuss/clarify the report. I won't hesitate to use Charlecote Estates again.
I instructed James at Charlecote, and the service he provided was outstanding. The task was completed promptly, and the report delivered was exceptionally thorough. The level 2 report played a crucial role in facilitating my property purchase, highlighting various important elements. I highly recommend James and the entire Charlecote team over other surveyors.
Detailed report,
In the end it was the level of detail and possible consequences of the issues found. It cost me £1275 for the survey but saved me at least 10 times in fixing the issues. From the outset James was polite, explained what he would do and gave me a timescale. In reality it was much shorter than indicated. Great value for money.
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charlecote.co.uk196 total • Write a review
James, surveyor / Director of Charlecote Estates was conducting two Homebuyers Surveys and Valuation for us at the two flats where our offers for purchase had been accepted. He was responsive in arranging his visits to the two flats to match with our timeline for completion of the purchases. We correspond before his visits for spelling out our more specific needs for understanding the conditions of the flats as we are overseas buyers being unable to pay personal visits to the flats. Not only that James responded to these specific needs positively alongside with his other professional judgement on the current conditions of the flats, he took and send us videos for substantiating his views and ratings within his Reports. We were thus provided with real evidence for helping us decide the actions we should take during this purchase process of the flats. He also called proactively after his survey visits to discuss his findings and shared other professional opinions to substantiate his judgement to help us make our further decisions. His suggestions were vital for supporting our subsequent decision making. We are thus highly appreciative of the work that James did for us to help us understand better the conditions of the flats we are intending to buy. His professional and supportive approach will definitely be our choice for completing our next Homebuyers Survey and Valuation Report.
Date of experience: September 22, 2020
Excellent service and findings clearly explained
Date of experience: August 31, 2020
US
Very good communication both before and after the survey with James the surveyor. A thorough survey with detailed report identifying specific concerns together with their severity and potential impact on access to a mortgage for the property.
Date of experience: August 25, 2020
US
Fantastic service and experience. James has been very prompt in responding to all our emails and questions before and after performing the survey. He has always been open, clear and professional in his communication. After performing the survey James has offered us an overview on the phone, with the survey detailed report to follow in the next 24hs. He was always happy to answer our questions and offer us support.
Date of experience: August 19, 2020
James was super easy to do business with and gave us a thorough report which he talked us through to make sure we understood and were happy with. Thoroughly recommend!
Date of experience: August 18, 2020
