Charlecote Estates is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
James was extremely thorough. His report clearly categorised items from 1 (no action) to 3 (short term action recommended), estimating likely costs in each case. He was friendly and professional throughout, including a debriefing Teams meeting to discuss/clarify the report. I won't hesitate to use Charlecote Estates again.
I instructed James at Charlecote, and the service he provided was outstanding. The task was completed promptly, and the report delivered was exceptionally thorough. The level 2 report played a crucial role in facilitating my property purchase, highlighting various important elements. I highly recommend James and the entire Charlecote team over other surveyors.
Detailed report,
In the end it was the level of detail and possible consequences of the issues found. It cost me £1275 for the survey but saved me at least 10 times in fixing the issues. From the outset James was polite, explained what he would do and gave me a timescale. In reality it was much shorter than indicated. Great value for money.
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charlecote.co.uk196 total • Write a review
US
Really good service. James answered really quick to our request and the report was faultless, with thorough explanations and detailed photos . He even called us to provide a summary of the report and answered all of our questions promptly. Would recommend him with no doubt.
Date of experience: October 2, 2018
Very thorough report, delivered to us less than 24 hours after the survey was carried out. Very impressive.
Date of experience: September 20, 2018
Great communication, detailed report that was easy to understand and follow up call to go through everything. Speedy response and survey so we would happily recommend.
Date of experience: September 18, 2018
Great service from start to finish, would highly recommend.
Date of experience: September 16, 2018
Excellent and very prompt, friendly and professional service
Date of experience: September 8, 2018
James was very prompt at every stage from completing the survey to giving feedback on the feedback on the same day to sending us the completed report. The homebuyers report was very thorough and James responded to questions that arose from it very helpfully. His availability to answer further questions was reassuring as we negotiated our way through the home buying process.
Date of experience: September 3, 2018
US
Received through the very detailed report complete with very helpful photographs, the same day as the survey was done. I rang the following day and received satisfactory answers to all my questions.. Prompt courteous and reliable service was received.
Date of experience: August 27, 2018
US
James was extremely responsive and helpful when asking questions before the survey, called immediately afterwards to provide a summary of the important aspects, delivered an extremely detailed and clear Homebuyers Report with photos, and also answered questions after this had been delivered. Highly recommended.
Date of experience: August 21, 2018
