Charlecote Estates is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
James was extremely thorough. His report clearly categorised items from 1 (no action) to 3 (short term action recommended), estimating likely costs in each case. He was friendly and professional throughout, including a debriefing Teams meeting to discuss/clarify the report. I won't hesitate to use Charlecote Estates again.
I instructed James at Charlecote, and the service he provided was outstanding. The task was completed promptly, and the report delivered was exceptionally thorough. The level 2 report played a crucial role in facilitating my property purchase, highlighting various important elements. I highly recommend James and the entire Charlecote team over other surveyors.
Detailed report,
In the end it was the level of detail and possible consequences of the issues found. It cost me £1275 for the survey but saved me at least 10 times in fixing the issues. From the outset James was polite, explained what he would do and gave me a timescale. In reality it was much shorter than indicated. Great value for money.
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James is an expert on his area. He explained the survey result to us verbally and also prepared a detailed, easy to understand report. He also answered our phone calls to ask his advice about some issues such as wall repairing, possible noise and traffic problem caused by the school near of the house.
Date of experience: November 15, 2018
Phoned straight after the survey to tell me about it Then a written copy the following day
Date of experience: November 3, 2018
US
Extremely happy with the report I received and the availability of the surveyor to answer any questions that arose. The survey was very thorough and included photos of areas of concern which was very helpful. Speedy turn around time, James phoned me following the survey and advised me of his findings, the full report was available to download that evening. I would highly recommend this company.
Date of experience: October 5, 2018
US
I was happy with James' turnaround with arranging and carrying out my home buyers report. The report was detailed, and gave me confidence in proceeding with my purchase. James was also happy for me to call him after I had time to read the report, helping me to clarify some points.
Date of experience: October 2, 2018
