CA
Castle Water
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Unreasonable late charges - charlatans
Castle Water changed their billing cycles. Force you to log onto a portal (which didn't appear to have the 3 linked meters I am charged for). Did not require a DD but happily charge you for extortionate, disproportionate late fees and when you don't see emails have arrived (shared business email). Over £2k charged for 6 months of invoices totalling £194. Numerous conversations with Craig Dunbar - who frankly shares the company view of not giving a hoot. Offered £198 to go away - not nearly enough!!