Castle Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
I spoke to Curtis Sutherland who was very polite and he was easy to understand. He asked for my account number and was able to answer my questions straightaway. I was completely satisfied after my telephone call. Thank you.
Resolved the problem without delay. Mhairi Grant
Chris Friel was my contact. He readily understood my difficulty as our office manager has left and I was trying to clarify my contact with Castle - who we pay by direct debit. He guided my carefully and was patient in solving the problem.
Extremely helpful, polite well informed lady answered all my questions very succinctly and resolved my problem. Such a very cheerful and friendly person. A real asset to your business.
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castlewater.co.uk100 total • Write a review
Great service very helpful 👍 Thank you Alfred so helpful and brilliant telephone manner ⭐️⭐️⭐️⭐️⭐️ for Alfred
Date of experience: July 4, 2025
US
As a small farm we were charged a late payment fee disproportionate to the amount owing. Then when we missed the new paper free email reminder we were charged £431 collection fee plus interest on BOTH our home account (personal use) and the farm. For small bills that were a few months late. A phone call would have helped. As busy farmers who live in debt this feels inhumane. The new IT website for all billing is not easy to understand or navigate. Which no doubt has charged Castle Water ££ to install. The heavy handed penalties are a disgrace.
Date of experience: July 4, 2025
In regards to an invoice payment
Date of experience: July 4, 2025
Castle Water Service Desk where very helpful to address a problem with my account. Heather Stevenson was very professional and efficient with a pleasant and caring attitude. Many Thanks PS
Date of experience: July 4, 2025
US
Spoke to two people at Castle Water.. I actually can't remember the name of the first lovely lady I spoke to but hopefully you can fish it out from the account details. The second chap I spoke to - Euan Campbell - was very good, quick, knew his stuff, helped me get set up to access invoicing, info on what I need to do, sent through statement of accounts I needed promptly. Phone manner perfect.
Date of experience: July 3, 2025
Callum from Castle Water was great when we needed to close down our account and transfer to the new owners of the building. Great to have a call centre that's still in the UK.
Date of experience: July 3, 2025
