CA
Castle Water
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As a small farm we were charged a late…
As a small farm we were charged a late payment fee disproportionate to the amount owing. Then when we missed the new paper free email reminder we were charged £431 collection fee plus interest on BOTH our home account (personal use) and the farm. For small bills that were a few months late. A phone call would have helped. As busy farmers who live in debt this feels inhumane. The new IT website for all billing is not easy to understand or navigate. Which no doubt has charged Castle Water ££ to install. The heavy handed penalties are a disgrace.