Brian

Sep 28, 2023

Paid up, got nothing.

I booked and paid to hire a car from this company months in advance and provided all the personal data required. On the day of collection, I didn’t have a pin for my credit card. I did have other ways to pay but their rules are simple: no pin, no hire, no refund. Not even prepared to offer any alternative like a credit note, voucher, offer of half the money back or free chocolate. They just took the money. Customer service aren’t providing any service, they just repeat and repeat the rule. I was called a ‘Refund Chaser’. Nice eh? So pretty dreadful frankly. Carrentals.co.uk and Rentalcars.com and any other company associated are to be avoided. Go direct to Avis or similar.