Carrentals.co.uk Reviews

Simple to book. Clearly explained and reasonable price.

Booked & paid for a car more upfront, got to europecar to collect & due to failing a soft credit check they told me they couldn’t give me a car. I contacted car rentals & was told that no refund would be given as it states on the terms & conditions a credit check would be carried out (not disputing this) however I was completely unaware I would fail this! After many hours to trying to speak to a helpful advisor i gave us. I was told I should have called europecar beforehand and checked if I was going to pass the credit check. Take your money quick enough but won’t give you it back despite never receiving the service! Avoid!!!

Very happy with our experience of using car rentals. Hired a car for 5 days from Dublin airport. Everything was straightforward and transparent with booking process, at the collection desk and the drop off. I booked a standard budget car, but the booked vehicle wasn’t ready when we got to the rental village so they immediately gave us an upgrade without charging me extra. Will happily use again and recommend

Considerate, pleasant and professional staff. Car in excellant condition

I've been using carrentals for years and have always had excellent service. The website is easy to use and when I've had to make changes or had complications with my rental - they have always sorted it out with the minimum of fuss.

Excellent service - all documentation was clear with directions for car collection, phone numbers in case of delay or other emergency. There were no hidden extras. I was particularly impressed with the return reminder email, complete with photos as to what to check and what was expected on return. Would definitely use Carrentals.co.uk again and will recommend to friends and family

Easy to use site, cheap rentals, the site has good advice on the insurance excess insurance, it's all good.

Terrible, booked rental for Munich airport pickup, for use in Germany and Austria. Arrived, car rental company Flexi Munich Airport not present in Airport, and not allow car usage in Austria and not open 24hours. Rental company fined me for using car in Austria event was booked specifically for that use vi CarRentals. Will never use this website again, terrible service!

Pick up and return hassle free. Good hire car for the money.

Really efficient booking/ pick up, no queue. I think the car was an up grade on the car booked, so good value for money. Only improvement would be better signage coming out of lanzarote Airport building to show that all the rentals were the very far side of the car park.

1. Issues with Enterprise and the response was that it was all down to what enterprise were willing to do 2. Failure to offer a full refund when Enterprise tried to charge us or provide a downgraded vehicle I think that its Carrentals responsibility to deal with Enterprise and provide what we have booked. If they dont have it they have to provide an upgrade free of charge.

Quick and easy booking. Best price and good service.

I booked a car with their "worry free" guarantee, and have tried to make a claim. They have not responded in 6 months, despite numerous attempts. There is no way to contact them directly - no phone number or chat function. Only an online form or email which they do not reply to. Basically a scam which has left me £100s out of pocket.

Great company, efficient with great deals on offer. Easy to use.

The helpfulness of the staff at the airport and their flexibility. Getting straight answers to all my questions. Very pleasant experience.