CA
Carrentals.co.uk
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Booked & paid for a car more upfront
Booked & paid for a car more upfront, got to europecar to collect & due to failing a soft credit check they told me they couldn’t give me a car. I contacted car rentals & was told that no refund would be given as it states on the terms & conditions a credit check would be carried out (not disputing this) however I was completely unaware I would fail this! After many hours to trying to speak to a helpful advisor i gave us. I was told I should have called europecar beforehand and checked if I was going to pass the credit check. Take your money quick enough but won’t give you it back despite never receiving the service! Avoid!!!