Car Racks has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
Fantastic. Was so easy to put together simple clear instructions went on perfectly. I had some pieces missing I found the email easily, I contacted them, they was really helpful and sent me the missing parts straight out. Thank you so much would highly recommend these guys!
Really should have looked here first 😩 Said I needed the racks today so they dispatched Weds - not helpful
Promptly delivered, well packaged, fits perfectly. Impressed with product
Ordered a roof rack and it arrived when promised and fitted perfectly. Cheapest company I found online and was delighted vs the cost of some of the big names like Halfords etc at double the price
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carracks.co.uk166 total • Write a review
Got my order eventually, but no dispatches email. No tracking provided. Longer delivery time than stated. But the worst is that they won’t reply to any emails, making returns impossible. Lol pay someone to do your customer services guys, and get your act/buisness together!!
Date of experience: May 20, 2025
Absolutely horrendous, scam company have not received any response or confirmation of order or even my order!!! Money had been taken, no idea whats going on, disgusting dont touch
Date of experience: May 18, 2025
With so many negative reviews I thought it only right that I should write a review of my experience. I bought roof bars for my car at a great price, when asking about delivery from MicksGarage.com communication was good and delivery was quick. I have no hesitation in recommending this company and would definitely use them in the future.
Date of experience: May 17, 2025
Ordered these with standard delivery. Tried to accelerate delivery but they never responded to my emails. Communication was shockingly poor. But delivery came after 1 week and the product is good. Would have saved me much stress if they had only communicated better
Date of experience: May 16, 2025
No tracking number given. Phoned and emailed to no joy. Eventually got email to say my address was wrong and was at my local PO. Rang PO and said need tracking number. Eventually they turn up by not Royal Mail but parcel force. Opened to see these are not the racks I ordered and not even in the price range I paid. (A lot cheaper version) DO NOT BUY from this company… let’s see how my refund will go when I send racks back. Don’t hold much hope
Date of experience: May 16, 2025
There appears to be some scaremongering going on and thankfully I didn't see the reviews prior to ordering. I ordered roofbars on the Sunday, this morning Thursday I received notification from Parcelforce that delivery would be this afternoon. I used normal not expedited delivery so 4 working days was a promise that was kept
Date of experience: May 15, 2025
Roof bars are good and were a good price. Took a week to arrive with priority 1-2 day delivery, included a bank holiday. Appears to be a UK company but is actually in Ireland, would be better if they were honest about this instead of hiding it. Communication wasn’t great, got order confirmation but nothing else including to emails until proof of delivery. Phone number doesn’t work. Was getting worried due to poor reviews but all was good in the end. Would have rated higher if I hadn’t wasted so much time trying to get in touch with them
Date of experience: May 13, 2025
Paid extra for 1-2 days delivery of a roof rack, tool 10 days to arrive. No tracking number sent, no replies to emails all week. Then item just randomly turns up. Run a mile, buy from a trusted seller instead.
Date of experience: May 13, 2025
US
If these are the UK's No1 the rest must be terrible! Avoid at all costs, ordered bars for delivery, paid extra for 1-2 days tracked delivery. 4 days in no sign, finally managed to get the tracking number to find out the bars aren't even in the country yet. Funny thing is the standard delivery is 2-3 days and they haven't even done that!
Date of experience: May 10, 2025
