Car Racks has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
Fantastic. Was so easy to put together simple clear instructions went on perfectly. I had some pieces missing I found the email easily, I contacted them, they was really helpful and sent me the missing parts straight out. Thank you so much would highly recommend these guys!
Really should have looked here first 😩 Said I needed the racks today so they dispatched Weds - not helpful
Promptly delivered, well packaged, fits perfectly. Impressed with product
Ordered a roof rack and it arrived when promised and fitted perfectly. Cheapest company I found online and was delighted vs the cost of some of the big names like Halfords etc at double the price
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carracks.co.uk166 total • Write a review
Avoid, this is scam company, ordered Sup board, didn't deliver it. Tel number was not valid, no answer to emails. Thankfully got a refund via PayPal. This company also trades as Micks garage and Crean Solutions.
Date of experience: June 21, 2025
Ordered roof bars for Hyundai. Then saw reviews. Later that week I received the bars and they fit perfect. No complaints from me.
Date of experience: June 19, 2025
I purchased a set of roof bars for a Hyundai i10, and the quality and ease of assembly have been great. The set was manufactured in Italy and took a little longer than expected to arrive but that has not detracted from my experience.
Date of experience: June 19, 2025
Long story short, I made my order and then checked trust pilot. Then I panicked.. Tried to cancel my order but they said I couldnt as it had already been dispatched. I then received a tracking number and my bars showed up a few days later. So in summery I have no complaints at all and the communication with the company was spot on when I messaged them direct.
Date of experience: June 18, 2025
Roof bars arrived on time and were exactly what I ordered. They fit well and appear sturdy and well made.
Date of experience: June 18, 2025
Excellent product and service. Thank you.
Date of experience: June 18, 2025
Really simple website to select the right equipment and great value. Prompt delivery.
Date of experience: June 16, 2025
US
The items themselves were great. The website was easy to use and the order went in well. The only minor issue was the amount of time to recieve the item. In the end, from paying for the order, to receiving it was 8 days. Not ages I know but when there was no tracking information provided until day 5 it made it a bit concerning. The racks are on the car now and we were able to fit a good sized roof box onto them without issue. All in all a great product. Thank you
Date of experience: June 15, 2025
So the product arrived in the end in good condition so overall I'm pleased. However it took much longer than estimated 11days and communication is very poor. I had to chase them for dispatch confirmation. Had I known a realistic delivery time, it would have been a good experience.
Date of experience: June 13, 2025