Carolina Cabin Rentals

Day 3 and still have not received my deposit back, they even took out the second payment even though it was not due until 15 days out. We agreed to rent a place with certain expectations of ability to move around the area safely and we are definitely not being afforded that opportunity. All we asked for was a full refund. Please do your homework and check these guys out.

Open app Your location Carolina Cabin Rentals 491 George Wilson Rd, Boone, NC 28607 Cabin rental agency Jennifer Davidson 47 points a day ago My review has nothing to do with the homeowner and everything to do with Carolina Cabin Rentals. I rented a cabin through them for a women's retreat and was given a lot of misinformation that led me to making a decision that put our group in danger. Our retreat was planned for the weekend that Hurricane Helene hit western NC. Nobody ever expects a storm of this magnitude in the mountains, but I did my best to get as much details about the location of the cabin in order to make the right decision. I asked about accessing the cabin and was told we could drive our church bus there. Thank God we didn't because even on the driest and sunniest of days, accessing the cabin wouldn't have been possible in our 18 passenger bus. We would have gotten stuck in the elements. We took cars instead, which are still stuck there. I asked about the location of the cabin and was told it was just off the main road in Blowing Rock. Nope. It was 9 miles outside of Blowing Rock, off of a road full of switch back and S curves. It was NOWHERE near town and couldn't have been any more remote. I asked about the neighborhood itself and was told it was a gated community and completely paved. The first mile in was paved, but unfortunately the back 2 miles was not paved, which matters in a storm. Armed with those answers we made the decision to go. I KNOW we could have chosen not to go, but nobody expected a storm of the century. I just wanted to know the truth so I could have made a better decision. We got out and made it to a Holiday Inn to wait on transportation home. While there I met an older couple who had rented a cabin through them and was given directions to the cabin they rented. The directions given almost got the couple stranded. They needed a Jeep Wrangler or something like that to follow those directions and they just had their car. What I want out of this is for the company to just tell the truth! When I spoke to several different employees of theirs last Wednesday before we left, they each said they didn't even live in or know the area. How were they able to answer my questions if they didn't know the right answers? One of the reps said he would call the homeowner and get answers from him. He called me back and said he had spoken with the homeowner. We found out on Saturday from neighbors who had spoken to the homeowner that he didn't even know we were there. What? Why would you tell me you spoke to the homeowner and you didn't? Just tell the truth! I realize that we are so blessed to have gotten out when so many didn't or they lost everything. I accept my responsibility in the decision to go, but I would have NEVER gone and taken a group of women had I known ALL of the truth about the location. What a poor way to do business!

Absolutely disgusted with Lei Lei Mountainstay. If this issue isn't corrected by the company, then we will take it to the YouTube vlog and also our social media group followers. Absolutely gross, unsafe and unsuitable for children. Don't use this company.

Super bien gracias

Beware of the very strict cancelation policy! Read the fine print before booking! Most rentals offer a full refund if you cancel over 30 days out but with Carolina Cabin Rentals, you will pay 25% if you cancel after 24 hours of your booking and 50% if you cancel within 30 days of your booking. Highway robbery!

Proceed with caution with this company. We rented a home on Eagles Nest for 30 days. We spent over $14K. On day two we noticed the A/C was not cooling well. We reported it and they sent a "handy many" to check it out, not a certified tech. The said it was fixed. 5 more visits later and being told we are the problem not the A/C, they finally sent someone with the proper testing equipment and found a freon leak. The maintenance guy apoloigized for not havin the proper equipment on the other visits. Carolina Cabin Rentals did not apologize. There were no sceens on the windows so when we opened them to cool off at night, misqiotos and moths were landing on our faces in bed. We were unfomfortable for 3 out of our 4 weeks due to gross neglagence. The worst! We asked for a discount and they did not respond. Also, we got there and found the Ice maker was not working. Thier response 10 days later was to change the water filter. Seriously! Of coure we never had an ice maker, so they had to keep bringing us ice. This company ruined our vacation. Next season we will be sure to use another company for our 30 day rental.

I was looking at ski in ski out places to stay and Condo at Pinnacle Inn came up ! It’s definitely not that , it’s across the main road you would have to walk a quarter mile cross a main road and walk behind peoples houses to get to the slopes . There is some kind a of white stains on coach , red stains on the pillow in the bedroom, mold in the bathroom !! Definitely would not recommend!! I have pictures but not sure how to post them .

We just returned from a stay at Beech Bum and we had a blast. Two adults and 5 teenagers and the house had plenty of room. The kitchen was well appointed with dishes and silverware, the beds were nice, plenty of towels and linen. The hot tub was amazing, sauna is a great addition and the mud room is great for snowy boots!! The location is great!! About 5 mins or less from skiing, pizza and Fred’s. We will definitely stay again. I wasn’t sure about the house because of previous ratings but we give it 5 stars. The only thing we emailed the company about was the living room tv - we couldn’t get a channel on it but there were 5 other working TVs in the house.

Terrible communication!!!! Our cabin stay was during the week, last week, and I am STILL waiting to hear back from management!! The house we paid for relied completely on propane and when we checked into the cabin the propane tank was completely empty!! We had no heat and no hot water!! It was more than 24 hours when we were sent 3 space heaters, one of which stopped working after 2 minutes of use! We did not have BASIC amenities until 22 hours prior to our checkout!! All I have received is a handful of apologies from remote reservation staff!! I have sent numerous emails and made multiple phone calls about speaking to management and I have yet to hear back from anyone about any kind of refund! The cabin I paid for was not the cabin my family received!!

The cabin was beautiful and very well appointed. Great location. The photos & descriptions on the site were very true to life! Instructions for accessing the cabin once received were very clear. It would be better if emails were received on a consistent and timely basis (per the ranges given in the site). If you also provide the cleaning crew-I would suggest they may want to pay a bit more attention to dusting in the bedrooms & light fixture in the dining room (lots of cobwebs). Key areas such as bathrooms and kitchen were very clean.

Absolutely DEPLORABLE conditions of this rental. For the STEEP price we were charged It is HORRIBLE value you actually get. The windows were broken and the door was broken and the dishwasher was broken. There was mold in the bathroom there was mold in the hot tub. One of the bedroom lights wouldn’t even turn on so we couldn’t use the bedroom and we couldn’t use the bathroom. The heat was not turned on when we got there and barely worked during our stay. It was absolutely freezing. The one door barely closed and the lock was broken. UNSAFE. We weren’t given an entry code until AFTER our arrival. We weren’t given the Wi-Fi. There was no Wi-Fi to be found in the rental, which caused a very dangerous situation, considering we had no service. The floor of the living room was dirty when we got there. It absolutely was NOT CLEAN for Covid, so they put our health in direct risk of exposure. Worst rental ever. Dirty unsafe and stealing money. I have pictures and videos to prove everything! Absolutely disappointed in the condition of the rental and the lack of communication from the company. I feel my money was stolen from me.

$400 refund for a cabin we paid over $4500 for 4 nights. That’s what was offered when we walked in to find the cabin INFESTED with flies. All we asked was to fix the the issue by transferring us to a new cabin or a refund for 2 nights since we no longer wanted to stay there. I have never stayed in a place so disgusting. DEAD flies in every corner and at least 10 in each room buzzing around while we’re sleeping. Won’t book here in the future, I’ll try a different, cleaner company to rent from. USE YOUR MONEY ELSEWHERE.

As others mentioned, it is difficult to communicate with the office due to so many diff staff you may get. Some are very rude & condescending. The cabin furnishings & design are top notch but you need to know that the shower pressure & hot water volume is poor; drinking water from tap is terrible; strong smell of gas each morning after we cooked breakfast & showered. So much so that we became nauseous. We have stayed at other cabin & vacation home agencies before and we won't be returning to this one.

Great communication with Carolina Cabin Rentals The house was awesome for a family of twelve. Lots of space and a large table for dining together. Spectacular views of the mountains and surrounding areas. Close to hiking trails and Ice Cream!!! Plenty of puzzles and games and outdoor activities to keep all occupied and happy.

Great experience. Will do it again next year!

We had trouble with the entry code and immediately called the cabin rental and they got us in very quickly! The house was amazing. Very spacious and clean. All the amenities as advertised. Will definitely return for another visit.

What an incredible property and location. The view was breathtaking, the service was timely, the time spent was amazing. We are so grateful!

The home was great. Perfect location for our family. Weather was nice. Views were awesome!!!

We loved the house our family stayed in for our daughter's wedding in the mountains. It was a great location. The only problem we had was getting out of the driveway because it is gravel and a steep incline.

Me and my wife live in Florida and hurricane Ian Sept 29, 2022 came directly through our home town the same day we were supposed to leave and go to Boone, NC. I called North Carolina Cabin rentals a week ahead of our departure knowing that the hurricane would hit us. After I called several times to multiple employees and managers, they told me there is nothing they can do for me. No refund, no rescheduling, no promotion for next time or trip, and they were not kind to me on the phone either. People in Florida lost everything they have because of how serious this storm was and North Carolina cabin rentals showed no class, or compassion. Me and my wife are emergency registered nurses and had to work at our local hospital to support and be there for our local community during this storm. We will not be using this company again. Very disappointed.