Carolina Cabin Rentals
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No refund or reschedule Allowed, even if your brother had a stroke and you cannot come!
We are with a Church organization that decided to go back down for a second time to the Boone area and serve with Samaritan’s Purse with the disaster cleanup from hurricane Helene. We decided this time we would stay in a large vacation home to accommodate the group that was coming to volunteer and so we found a place from the agency “Carolina Cabin Rentals”. I was able to reserve it with little to no trouble, and my money was received immediately in full. The night before, we were supposed to arrive at the cabin on 11-18-24 thru 11-21-24, my brother had a very serious stroke. He was the driver and one of our leads for the trip. Of course, the only right thing to do at that time was to reschedule the volunteer trip. So, I proceeded the very next morning on the18th To notify Carolina Cabin rentals of the medical emergency and they expressed to me that the “cancellation policy” will “stay intact”, their exact words, and that , Not only will they NOT give us a refund , they will in addition NOT allow us to choose another day and use the property that has been paid in full with our money. So, not only is my brother in the hospital recovering from a stroke, but we have now lost a little bit over $1400 because someone decided in their infinite wisdom that we don’t deserve our money back OR an opportunity to come back and use our money for another date. I am only posting this so that we as consumers can be aware of bad businesses and immoral and heartless business practices.