Be careful
I’ve used CARGO CABBIE once or twice in moves. I’ve made across the city. Last week I called CARGO CABBIE and asked them for a quote. Everybody was nice enough. CARGO CABBIE turned up spent two hours moving furniture, wrapping furniture at some point they cleared an old modular sofa that I have that my dogs effectively use as a dog bed and saw four or five moths. I’m not sure if they were dead or alive but upon seeing these moths CARGO CABBIE stopped their move and about 20 minutes after they stopped I got a call from the office to tell me that the move was ending because there was an insect infestation in my home, they said that they had taken video. I asked them to send me the video so that I could confirm or send it to a professional for an opinion about whether there was an infestation in my home. They refused to do so. They then suggested that they were not going to give me a refund because I should have known that there was an infestation in my home , I explained to them that there is no infestation that I’m getting rid of the couch. In fact, I had asked them for a quote to junk the couch and they said to me ‘you asked us for a quote to junk the couch because it was clearly infested, again I asked them to send me the video they took, and they refused to do so , the kicker is where they say to me that they are not going to give me a refund as I should have known about the infestation. I began threatening them with going on every social media platform I could think of to explain my experience. They then called me back 15 minutes later and said that they would put the boxes back and they would give me a refund, which they promptly proceeded to do. I was going to leave this at that, I got my refund, I was annoyed and frustrated but there was nothing I could do. But I was looking out my back window and I saw that they employee who had made the determination was hurriedly walking away after having left some of my things in the back garden. When I went to look a few of my belongings had been left in my back garden with the gate left open. And inside, where did they put the majority of the boxes that they had moved into truck? They did so exactly where they determined there had been an infestation. In the very same room. I am absolutely beside myself. Mostly because based on the opinion of a mover about what an infestation looks like they could upend my life and my move. They got here at close to 3 o’clock so I could do nothing about the position they put me in. Especially because they had spent two hours walking through the same space wrapping furniture and moving boxes, not once coming across the infestation, the equivalent of five or six moths, two of them alive the rest dead. if a mover can make a decision based on eyeing an area of a junked sofa and suggest that there is an insect infestation and then abruptly stop the move then I would caution everybody not to make your plans around CARGO CABBIE because for any reason at any point they could make the decision that in fact, they’re not going to undertake the move, and be careful because they might also not give you a refund based on what the opinion of someone who moves furniture thinks about whether or not the insect (s) that they see is an infestation or not. Again they had spent two hours moving furniture in the very same home, in two rooms immediately adjacent to the area where they saw moths. I will never ever use them again and I would suggest anybody that considers them as an option think about what the movers might come across and the determination they might make as a result. Because if one of their movers makes a determination that there are more insects in the same place than there should be they have the power to stop An office manager will call you to tell you based on the video evidence, that you don’t have access to and they won’t share, they are cancelling your move. By the way I also offered to get an exterminator in immediately to get a professional opinion. They refused this too. They have decent enough reviews, I used them and went to them for that reason, but they also have reviews from people highly inconvenienced by this kind of decision making. It’s incredibly arbitrary. If you depend on your moving plans and expect reasonableness in responses to what comes up, I would argue go elsewhere. Lastly, the part about no refunds. If they see insects, and they determine that there is a bug infestation (they saw moths in a thick wool couch) they will tell you that you should have known and that you aren’t getting your money back, no questions asked. They can stop the move, at anytime and not refund your money. This is a lesson in reading the fine print. Hopefully, in response to this review they might post the video that they wouldn’t share with me, so we can all determine whether they had a right to do what they did.
