I bought 3 parts but only 2 parts were…
I bought 3 parts but only 2 parts were delivered. I’m asking for refund I have emailed them 5 times but no reply.
2.8
Average
74 reviews
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Review summary
Car Parts has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Trustwortha company
As regards my order and delivery I can't complain. Everything worked out fine. Item (a wire connection for headlight of my VW Touareg) was original and worked perfectly. Delivery arrived even one day earlier than announced, although over easter holidays. Price was fair. Only delivery costs together with customs charges which where not mentioned before increased the total amount considerably. Therefore one star less. But nevertheless recommendable and trustworthy.
Please note they are based in Germany…
Please note they are based in Germany not in Ireland. This creates a lot of problems.
Was not expecting a good outcome after…
Was not expecting a good outcome after I read these reviews. I paid a ridiculous shipping price and it took a week to arrive,but my order was perfect. Not giving 5 stars because when you pay that much for shipping, you should get it sooner.
Company details
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Contact info
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Website
car-parts.ie
All reviews
74 total • Write a review
Showing 11 - 20 of 70 reviews
АО
Terrible store.
Terrible store! They cheat their customers. We ordered two parts for the car, but they sent us only one! After all the delivery times that came out, I wrote to the support service, but they always asked me for proof, they asked me the order number a hundred times. In the end, no details, no money. They offered a 15€ discount, but the part cost 40€. That is, in their opinion, I should order again to do, pay for it and hope that they do not deceive me again. I will never recommend this store to anyone. Fraudsters.
Date of experience: July 7, 2023
JW
Joe Wall
US
Used this company a couple of times and…
Used this company a couple of times and find them excellent. Top brand aftermarket parts for about 25% cheaper than motor factors in Ireland. One one occasion a brake vacuum pump failed after 6 months and I received refund straight away. Delivery to Ireland is 10 days but I'm happy enough with that. If you can build your order up to €140 to qualify for free postage they are outstanding value.
Date of experience: April 2, 2023
SM
First class
I find this company great to deal with,the problem with most people is that they do not check that their ordered parts are compatible with their car,this is not the company's fault,a tip when ordering ,send them the OEM number off your parts and if you dont have the OEM number send them your VIN number off your car and they will show you your choice off compatible parts to buy. my delivery was 2 days after I confirmed my order,definitely will be using this company again
Date of experience: March 30, 2023
Am
Charlatans
Ordered 3 separate parts for my car. Put the car registration to ensure compatibility but only 1part fitted my car. After complaining they admitted that they cannot guarantee the parts will fit as this service is operated by a support company. It’s not worth returning the parts as the refund would be less than the cost of returning the parts. The company isn’t Irish despite the .ie on their domain they’re based in Berlin. Do not have any dealings with these charlatans is my advice!
Date of experience: March 16, 2023
GB
Dispatch Order
Made the payments. The parts are available in stock. But when we are talking for the dispatch procces is taking forever. Guys if you received the money then you should do your job as required.
Date of experience: March 15, 2023
I
Issa
US
One of my best buying experience
Great experience, carparts.ie, which is actually AUTODOC, offers the best car parts and maintenance items for almost two-thirds the price of the UK market (I saved around £100 on my first order). I ordered five items first and forgot to add three more items, contacted them by email to avoid double shipping costs; they simply add the items to the completed order and sent them all in one shipment, which only took three working days; the packaging was great too. I would definitely order again and recommend it to everyone, especially my friends. A negative point is the use of PayPal in the ordering process; carparts.ie sells in EURO and money must be exchanged for Sterling; the PayPal exchange rate is the highest and not fair. PayPal added £12 more to my order than if I had placed it with just my debit card, but that's PayPal and not carparts.ie's fault!
Date of experience: March 13, 2023
M
MATT
US
Total Failure of Non-Compliant Parts
I ordered parts based on their website listings for my vehicle. Some parts did not fit when received. After checking, I found multiple listing and the parts which indicated compatibility did not fit, the part indicating non-compliant were the correct parts. Despite several attempts to have the correct parts supplied and delivered at their cost, they refused. Fortunately, I found a local supplier and purchased the correct parts. I wish I had read other customers review prior to placing my order. like what other people have said, STAY AWAY FROM THIS MOB.
Date of experience: January 25, 2023
mc
Very very poor service!!.
Very very poor service!!. Got phone calls asking to confirm the email I got to a change to the order... No email received (not in spam etc).. contacted them.. I went online to check and everything was listed as in stock and my order was waiting to be picked up by courier.. TOOK 8 WORKING DAYS TO EVEN SHIP. Then get an email saying they shipped without the item and I'd need to pay shipping again to get the item which was part of original order... STAY AWAY!!
Date of experience: January 13, 2023
DM
Car-parts.ie are Autodoc.de
Waited a month for delivery from a supposed irish website, they are not in Ireland but are autodoc.de, that shower of inept fucknuggets. 2 stars as they actually got the parts right but offered a sterling discount on next order 😂, like that's gonna happen. PS were not in the UK for over 100 years but you knobs were too busy trying to take over the world to notice.
Date of experience: December 23, 2022
RS
Good prices, slow service
The good news was the parts I ordered (brembo brake discs front and rear) were significantly cheaper than other suppliers (even with the 30 euro delivery charge) The bad news is that I had to email them nearly two weeks after I ordered to ask what was going on, and only then did the parts actually ship so it was nearly 3 weeks from order to delivery.
Date of experience: December 16, 2022
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