Cameron Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
This is the first time that we have used Cameron Estate Agents and, compared with his competitors, Ketan Tailor's presentation of his business and himself was entirely professional. He is a natural communicator with a warm sense of humour and if early results are anything to go by, the indications are that we chose well.
The agents were very quick, helpful and responsive to both questions and with the application process. The process was very smooth and easy with their guidance. Would definitely recommend.
The experience with Cameron Estate agents has been great. Ketan has helped us find the perfect flat. As first-time renters, we have had a lot of questions, and Ketan is always quick to respond and happy to help. Thank you!
I’ve just moved into my second property with Cameron Estate Agents with the help of Ketan, and once again, the experience has been excellent from start to finish. The team is professional, responsive, and genuinely helpful — just as they were with my first rental. Communication was clear throughout the process, and they made sure everything was ready for a smooth handover. It’s great to work with letting agents who are consistent and reliable. Highly recommended for anyone looking for hassle-free renting! Thank you Ketan for all your help once again.
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US
Ketan Tailor, is a very professional, polite person, with a great understanding to your needs. He's ready to answer any questions, no matter how busy he is. From our first interaction I felt like I've known Ketan for years and i also felt I'm in very good hands.
Date of experience: September 22, 2022
My liason with the property manager has been very good. She is on the ball and communicates well with me as the landlord. Not everything goes smoothly as we know and she makes it easier to deal with the problems that inevitably crop up. Not all property managers are like this! She has been the best one so far.
Date of experience: September 22, 2022
I have been renting my property with Camerons for over 10 years and have found their service to be excellent. Esmerelda Diergaardt always goes above and beyond.
Date of experience: September 22, 2022
We are very pleased that we met a very professional team. Mr.Ketan was very helpful, he knew what we were looking for and what we need. We hope to live in a new place soon. Thank you and we wish you professional success. Thanks Regards
Date of experience: September 22, 2022
US
Had the pleasure of dealing with the entire staff of both the sales and lettings teams for over 10 years now! Managing several residential properties for us, it has been a blissful experience thus far; in particular Ketan Tailor (Lettings Manager) where we have become friends yet still maintain that professional service and care. Strongly recommend and couldn’t leave a stronger view. To the team at Cameron - thank you keep it up!!
Date of experience: September 22, 2022
Nicola and Ketan were very helpful and they were so polite. It's very good support from Cameron especially with Nicola. Happy with their services.
Date of experience: September 22, 2022
Scott was brilliant, 100% recommended.
Date of experience: September 22, 2022
US
The woman I dealt with (Nicola Tadman) she was extremely unprofessional and dismissive. She lacked basic communication skills. I went for a viewing for a 1bdr property in West Drayton. They accepted my offer to rent the place however they retracted the offer a week later with very little explanation. I tried to open some form of communication with Nicola however she completely ignored any of my concerns or questions, I understand that there may be reasons to retract an offer, but basic manners is a bare minimum when dealing with any company. I also paid a holding fee which I was told would be refunded. It has been over a week and Cameron have still kept my money which shows further dishonesty from this estate agent. This is a terrible estate agent that should invest in training their staff basic customer service skills. EDIT: The company found this review so embarrassing that they made an attempt to fabricate 10 new reviews after my reviews. All made within the past day. (22 to 23 Sept) Clearly a desperate attempt to hide the multiple terrible reviews this company has on Trust pilot. The issue in question wasn't the reason my property was rejected. It was the lack of communication and overall robot like responses from Nicola. I tried to engage with Nicola on the phone to understand the situation. She was rude and dismissive. You're dealing with people not numbers. Try and show some empathy.
Date of experience: September 21, 2022
I am Landlord of 56B B...close...Rd, and my name is Amir Ham...d. I am giving this information so the company can easily identify me. I originally had full management letting agreement with Cameron Estate Agents in West Drayton, London, which is currently changed to Rent collect letting agreement. My relationship started with them a year ago. The company has committed following deceptive, arrogant and unacceptable acts (documentary evidence available): 1. Making tenant to switch off the electric water heater (through their engineers) and then reporting “no hot “water in My property. 2. Sending their engineer (they call them sergeants) to my property without my permission under the guise of “emergency” to look at the issue they created themselves purposefully to charge me for the work, through their engineer. I have independent engineer report as proof. I also had informed them. I have emergency insurance. 3. Invoicing me for the visit of their engineer in emergency , while I had emergency insurance 4. Ignoring or not answering my questions in emails when challenged about their tactics and behavior, and diverting real issues through lies and false statements. 5. Over charging me for their commission and making me go through onerous process to claim it back 6. All the above has caused, and is still causing me tremendous distress and financial loss. 7. When I complained their staff and even chief executive behaved in a arrogant way and falsely accusing me of inappropriate behavior rather than reply to my complaint. Then dismissed my claims without reason even when I presented documentary evidence of all above. If they reply to this, you will see the arrogance in their reply and the baseless accusations they make. I am putting this review in the public interest to make them aware in good faith. To all landlords out there who are in business with them, please be vigilant and extremely careful. To all those thinking of doing business with them, do it at your own peril. Judge it for yourself.
Date of experience: September 2, 2022
If I could give these horrific agents a - I would. I lived in the same property for 10 year. I unfortunately couldn’t move as had a drop in income so was trapped with no repairs ever being done on the property there rude almost verging on nasty staff never giving a dam. When I finally moved out because the property got sold I was told I had to have the house professionally cleaned even though the house was sold and not getting rented out again. The new owners had already said they were ripping everything out, I had to spend £390 on getting a house cleaned for carpets and kitchen to be gutted. When trying to get my deposit back they tired billing me for all sorts of petty things again which was at no loss to the previous owner as the house was already sold! Absolutely disgusting creatures who work for this company. The staff there never stay long I think I had a new property manager each year each one seeming worst than that last! If you can rent through any other agent I would strongly advise you do!
Date of experience: September 2, 2022
