Review summary

Cab My Ride has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

AVOID!

Booked two taxis for a group of six. Both arrived on time, but despite my husband personally speaking to one of the drivers to say we’d be out in a few minutes, both vehicles drove off before we could get in. We were then charged in full for both 'no-show' bookings, even though we made contact and were just moments away. Despite Cab My Ride (also trading as Aryvo) taking over a week to 'look into' the matter they refused a refund, claiming no contact was made — which is simply not true. Based on this experience, I won’t be using Cab My Ride/Aryvo again, and I would strongly advise others to be cautious where they hold your credit card details and can charge what they like.

C
Easy to use & Great Customer Service

Arvyo were great and simple to use. Driver called me multiple times to confirm he was arriving. Had an issue with payment but after speaking with Cecilia from Customer Support who was very helpful, it all got sorted in the end. Will recommend and use Arvyo again!

BJ
Cecelia was extremely helpful and…

Cecelia was extremely helpful and patient as we had problems with booking and getting our app to work being in a different country. Thank you kindly!!

rh
Booking problems online customer…

Booking problems online customer support sorted them for me efficiently and politely thank you

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All reviews

99 total • Write a review

Showing 11 - 20 of 95 reviews
LG
5 out of 5 stars

Driver review

Muhammed my driver was very thoughtful and respectful (from Freemantle Southampton to Southampton Airport)

Date of experience: November 15, 2023

X

Xx

US

5 out of 5 stars

Great customer service

Great customer service

Date of experience: November 11, 2023

GD
1 out of 5 stars

Pre-booked 24hrs in advance for it to…

Pre-booked 24hrs in advance for it to be cancelled an hour before pick up.

Date of experience: October 9, 2023

AZ
5 out of 5 stars

Brian is a great driver.

Brian is a great driver.

Date of experience: October 9, 2023

M
5 out of 5 stars

Driver spot on but prebooked 2 1/2…

Driver spot on but prebooked 2 1/2 hours before and was still ten min late not drivers fault office

Date of experience: October 9, 2023

M
4 out of 5 stars

Really good

Really good. Driver was a friendly guy who also made sure I got home safely.

Date of experience: October 9, 2023

JA
5 out of 5 stars

Happy customer

Cab turned up early, driver was very friendly and happy to change the drop off location.

Date of experience: October 8, 2023

SR
5 out of 5 stars

Perfect start to a holiday.

Perfect start to a holiday. Driver was bang on time, friendly, polite and very professional. Car was clean and comfortable. Would definitely recommend, I would use again without hesitation

Date of experience: October 8, 2023

NF
5 out of 5 stars

Highly recommended

Cab waited for us when the coach got in late- was a reasonable price. Lovely ride and clean car. Will definitely use again. Found it hard to book online though as it didn’t go through and ended up calling instead, but that may have been airport WiFi.

Date of experience: October 7, 2023

JA
5 out of 5 stars

Good experience

Overall the experience was good. Laurian our driver called just prior to arrival at cruise port, which was helpful - about 10mins after booked time, which wasn't a problem. He checked exact post code of destination and updated the price with us. Due to a misunderstanding, he then called the office to clarify and we agreed the revised payment. Journey was very comfortable and quick. Driver was pleasant and helpful. Would certainly consider using again and would recommend - just ensure you put in the full postcode when obtaining the quote as the booking will be made even with only the first part of the code.

Date of experience: October 6, 2023

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