Review summary

Building Shop is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about communication and poor quality.

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Based on reviews, created with AI

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Online ordering was easy and straight…

Online ordering was easy and straight forward. The delivery driver couldn’t have been more helpful. We live on narrow lane, he unloaded and helped move my delivery to handy spot.

so far so good, ill will order from them in the future

They were fast ,prompt and everything went smooth. I just hope they will keep doing things like this or better. thanks

Good price!

We decided to choose Building shop because of very competitive prices. We could afford everything we needed. The only thing I could point is that the delivery was one day late. We weren't in a hurry so it didn't affect us at all. We will choose them again for sure!

S
Easy to order on website.

Easy to order on website. Can call up if need help, updates on order. Good text system alerting the day of order delivery.

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All reviews

861 total β€’ Write a review

Showing 851 - 857 of 857 reviews
C
5 out of 5 stars

Thank you Building Shop

From someone who has little to no experience buying building materials this company made the experience easy. Super friendly and efficient customer service, timely delivery and hassle free including very competitive prices. Thank you Building Shop for making our lives easier.

Date of experience: November 16, 2021

MF
5 out of 5 stars

Good experience

Good experience so far. Order placed and delivered on time. Driver asked me to help unload, but that was not a problem to me. Part of the order was missing as out of stock. It was refunded in seconds via their online chat.

Date of experience: October 8, 2021

AK
2 out of 5 stars

Not sure....

Used them twice. First time OK. Second time they are unable to deliver goods in a reasonable and offered a refund. Tried to contact them regarding the refund but no response thus far. Not sure I'd attempt to use them again.

Date of experience: August 10, 2021

MK
1 out of 5 stars

No goods received, no customer service, no answers.

The delivery date for my order came and went, with no communication. I've spoken to them around 5 times, and each time they couldn't tell me when my order would arrive. It's not a situation i think i've ever been i before. It was paid for...but they just kept the money without any goods being delivered. Eventually they asked if i could pick it up. No, otherwise i would have got it same day a local timber yard. Then asked if it'd accept a more expensive product - and pay for the difference. I'd rather pay double - from someone else - and actually have some wood so i can start a project i needed to start 2 weeks ago. The order was put it on 8th June - asked for a delivery date of 14th - plenty of time to get their act together. Now still have a garage roof that needs fixing while i was off work and the opportunity for me to do it has been and gone.

Date of experience: June 26, 2021

JJ
5 out of 5 stars

Have nothing but good things to say…

Have nothing but good things to say about Building Shop, so nice to speak to guys who were more than happy to locate and get timbers delivered when they said they would. When l first spoke to one of guys he said he would call me back soon to confirm products could be allocated, and true to his word he did, very promptly. Finding building materials at this moment in time had been proving very testing so we were more than grateful Building Shop could help us out, we will most certainly recommend and use again.

Date of experience: May 27, 2021

JB
1 out of 5 stars

STAY AWAY!

STAY AWAY!! Order placed, exceeded delivery date, tried to call see where order was, no answer, sent emails no answer, then travis Perkins delivered my goods, only to come home to find the wrong style of paving slabs had been delivered, tried calling again no answer tried emailing again no reply. Stay away from these middle men not worth the head ache. Now I’ve got upset customers as their completion date is now on hold until this is resolved.

Date of experience: April 29, 2021

jm
2 out of 5 stars

efficient start, poor finish

I was very impressed with how efficiently my order was made and the special delivery they arranged for me but on arrival one of the timber boards was cracked the full length of the piece and almost falling apart so I did not take it and signed a paper to say it was returned. I asked the company to make a small adjustment and credit my card rather than send another board. They never answered . That was two weeks ago. I have now reminded them of this and said if they cannot arrange a small credit I should have another board. I will await the outcome but as said, a good start at time of purchase and delivery but a disappointing outcome......... so far anyway.

Date of experience: April 5, 2021

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