Easy booking experience …
Michael Evan’s was very knowledgeable and very polite and friendly and answered all my questions

9 months ago
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
9 months ago
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
9 months ago
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
Michael Evan’s was very knowledgeable and very polite and friendly and answered all my questions
Very professional & friendly, didn't take too long to book from start to finish, little discount too
Great service from start to finish
Goes over and above to meet customers needs!
So easy to book with Broadway travel...this is our second time of booking our holiday 😀 with Broadway travel.
Lovely helpful and friendly staff, with great holidays at great prices
Excellent Travel Company, always send fantastic offers 👍
As always, great deals, simplicity to book
We booked a holiday to Rhodes and had an amazing time. I was updated where to find our booking portal and everything went very smoothly from booking to our return. Would thoroughly recommend. They also helped me with trying to get compensation with Easyjet for our delayed departure. First class service.
Alan gave best price. He had knowledge of the hotel I booked. He was very efficient.
Went through everything in detail and explained what will happen
Chloe was amazing she took the time to find the right cruise for me and my family.
As always great service
I cannot thank Lucy in Customer Service Care enough!! She was so helpful to me in doing our check in as it wasn’t working on line. And then again putting my mind at ease for our return flights! We have used Broadway travel many times to go on holiday. Never had a problem with anything. Always got the requests we asked for. Upgrades are fantastic. Just a brilliant service all round from right from booking, to getting home!
Broadway Travel is my first choice travel company for ease of booking & transparency of what is on offer. Often some very good package deals to be found, making a saving on direct booking.
Laura Jones was very polite and knowledgeable about the cruise we have booked, putting myself at ease as this is the first time for cruising. There was no question unanswered right from the time we fly to the time we return Thank you Laura very professional!
Such an easy process to book our holiday
Very pleased with service I received from Anthony today. Sorted better flights & overall we saved over £120 each on a holiday for 4 adults.
The worst customer service ! I have been shocked at how lax this company is and I have booked numerous holidays with them and must say when things go sideways they are not the best at sorting issues ! They are not much cheaper so will look to go back to the high street in future !
Very good price,excellent service. Iantha was patient and called me back when I requested to help with different queries I had.
Based on analysis of 9 reviews rated 1-2 stars for Broadway Travel
“Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway...”
“But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and...”
“Put flights prices up after booking”
“The worst customer service”
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Broadway Travel is a travel agency specializing in providing low-cost holiday deals, hotel accommodations, and cruise options for consumers seeking affordable vacation experiences. Established in 1948, the company has built a reputation for offering a wide range of travel packages tailored to meet the diverse needs of holidaymakers. Broadway Travel is ABTA and ATOL protected, ensuring that customers can book their travel arrangements with confidence. The primary target market for Broadway Travel includes budget-conscious travelers looking for value in their holiday plans for 2026 and 2027. By offering competitive pricing and a variety of options, the company aims to cater to families, couples, and solo travelers who prioritize affordable travel experiences. Customers can easily search for and book their preferred deals through the Broadway Travel website, which features user-friendly navigation and comprehensive travel information.
Broadway Travel receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention the excellent service provided by agents like Iantha, Michael, and Wavell, who are noted for their patience and thoroughness during the booking process. Reviewers appreciate the efficiency in handling inquiries and the clear communication throughout their holiday arrangements. However, some customers express a desire for quicker response times during weekends, indicating that telephone calls could be answered more promptly. Despite this minor criticism, the overall booking experience is described as very good, with many feeling confident in the deals they received. The sentiment is predominantly positive, reflecting a strong reputation for customer service at Broadway Travel.
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