I had a lady called Nora helping me…
I had a lady called Nora helping me book and get assist travel sorted so easy to do thanks to Nora very polite efficient n love the price would definitely book through Nora broadway travel again 😀 😊

9 months ago
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
9 months ago
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
9 months ago
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
I had a lady called Nora helping me book and get assist travel sorted so easy to do thanks to Nora very polite efficient n love the price would definitely book through Nora broadway travel again 😀 😊
Fabulous deal spotted on Travelzoo which was being offered by Broadway Travel. Rang Broadway and spoke to Anthony Hudson. Anthony was friendly and efficient. Went through everything and a day later, after researching everything, I booked the holiday. This holiday worked out £510 cheaper than TUI and came with 3 experiences that TUI didn't offer. Great offer by Broadway and great service by Anthony. Super excited to visit Ischia next May 😎✈️🇮🇹🍹
Excellent customer care
First class communication with Laura who was very helpful
The person we dealt with was very pleasant and helpful. His name was Antony Hudson.
Gemma was so helpful and sorted our holiday out promptly. She explained everything clearly, so, we’re just waiting to go. Thank you.
Helpful friendly advise every time Stephen goes the extra mile to make that booking experience exceptional
Stella booked everything that I requested. She was polite helpful and thorough
Saw a holiday advertised on Travelzoo, called Broadway Travel and Ronnie answered. I cannot praise enough the options, patience, and helpfulness he showed when booking our holiday to Italy. Thank you so much Ronnie you made the booking a pleasure and cannot thank you for finding the best deal for us. We have used Broadway Travel previously and will again!
Put flights prices up after booking
Anthony was very helpful, polite and a pleasure to talk to whilst booking my holiday. He emailed the quotes as soon as we'd finished speaking on the phone and arrange my airport transfers too. When I called back to confirm my booking there was not problem and it was a very stressless procedure. Many thanks to Anthony Hudson.
Michael Evans was patient and effective with several calls to complete the book. The information provided appeared complete that helped us make the decision. The payment system does not look advanced. The credit card numbers with the security code are required through telephone for payment, which I did not feel comfortable. As I have used their service last year without any problem, I continued this time.
Broadway went above and beyond to make sure our holiday to Tunisia was perfect, amazing customer service can't recommend enough!
Always helpful, always available, always cheapest holidays.
Great booking experience- Kelly helped us find our holiday she was patient and extremely helpful and had a lot of knowledge with cruising and lots of tips and advice. Was a pleasure to deal with
Easy and simple to book online
Booking a holiday can be stressful but with Broadway Travel it was an easy straightforward process. Stella was very helpful and found us a holiday exactly to our requirements. A good experience.
Reps were very good at sorting out our holiday and needs. We had many quotes each new one an improvement on the previous. Used Broadway Travel before and they have always managed to get the holiday we wanted.
Chloe was really good with our booking, talked us through the details and made it really easy, this is the second time she has booked us, credit to your business
Alan was very helpful. He explained in minute detail every step in the booking. We ended up with exactly what we wanted at around the expected price.
Based on analysis of 9 reviews rated 1-2 stars for Broadway Travel
“Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway...”
“But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and...”
“Put flights prices up after booking”
“The worst customer service”
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Broadway Travel is a travel agency specializing in providing low-cost holiday deals, hotel accommodations, and cruise options for consumers seeking affordable vacation experiences. Established in 1948, the company has built a reputation for offering a wide range of travel packages tailored to meet the diverse needs of holidaymakers. Broadway Travel is ABTA and ATOL protected, ensuring that customers can book their travel arrangements with confidence. The primary target market for Broadway Travel includes budget-conscious travelers looking for value in their holiday plans for 2026 and 2027. By offering competitive pricing and a variety of options, the company aims to cater to families, couples, and solo travelers who prioritize affordable travel experiences. Customers can easily search for and book their preferred deals through the Broadway Travel website, which features user-friendly navigation and comprehensive travel information.
Broadway Travel receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention the excellent service provided by agents like Iantha, Michael, and Wavell, who are noted for their patience and thoroughness during the booking process. Reviewers appreciate the efficiency in handling inquiries and the clear communication throughout their holiday arrangements. However, some customers express a desire for quicker response times during weekends, indicating that telephone calls could be answered more promptly. Despite this minor criticism, the overall booking experience is described as very good, with many feeling confident in the deals they received. The sentiment is predominantly positive, reflecting a strong reputation for customer service at Broadway Travel.
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