Ronnie was very efficient
Ronnie was very efficient. Good service. He managed to adapt my holiday package to our requirements.

9 months ago
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
9 months ago
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
9 months ago
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
Ronnie was very efficient. Good service. He managed to adapt my holiday package to our requirements.
Diana was very professional and freindly
Regular customer just confident.
Absolutely amazing! We unfortunately had our trip postponed twice but Jacqui Rowell (absolute lifesaver!) sorted us alternative accommodation at a higher value than we had even paid and pulled out all the stops to make sure we have the perfect honeymoon! Couldn’t recommend highly enough. Jacqui you are a gem!
Following my critical rating concerning booking SA seats on an Easyjet flights to Paphos Cyprus, I recieved a call from Broadway Travel and they have completed the booking for me. I am very pleased with the way they have monitored my rating and taken action with my booking . Thank you Broadway Travel.
Very prompt, responsive and polite
All so easy to arrange booking. Kept informed and documentation received promptly. Easy to use website, looking forward to the Holiday.
We booked our first cruise and Amanda was amazing, providing excellent advice and got us an excellent price. Would recommend highly!! 😊
This is our 7th year booking with Broafway Travel. This year I booked online but their customer service personnel are very helpful too. Always excellent value not beaten by any competitors for the holidays I have booked.
The cost was more expensive than advertised. Confirmation was sent immediately.
I was able to book the package I wanted. It's good to have it all put together for you. Stella was clear with all the details and I was happy with the price.
Philip went out of his way to book a holiday for the 5 of us adults.He listened to any questions and requests I asked and did his best to build a package for the date and budget we wanted.
Simple and easy to do. Very helpful and respond very quickly. Would highly recommend
Although there were a few telephone gliches, my booking experience was great. Following receipt of an email for a holiday in a destination and hotel I was already familiar with, the booking process was easy. The agent (Anthony Hudson) was knowledgeable and very patient helping me find a good deal. Having booked through Broadway Travel previously, I know I can trust them totally. Now looking forward to my holiday in November.
Fast competent service
Great experience. Talked through every step, with patience and knowledge. Pleasant manner. Easy to understand and complete booking.
I was trying to book the trip while travelling through Wales and kept losing signal. Ended up not sure if it was booked or not so rang to check? Very helpful adviser
Had to ring up rep didn't reply to E mails booked with you lots of times before and always happy but not this time
Very helpful member of staff at the end of the phone. He explained every part of the process and made sure that I was happy with the arrangements, schedule and price..... very patient when I asked for further information and extremely personable. A credit to your organization.
Great, efficient, friendly service! Thank you
Based on analysis of 9 reviews rated 1-2 stars for Broadway Travel
“Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway...”
“But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and...”
“Put flights prices up after booking”
“The worst customer service”
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Broadway Travel is a travel agency specializing in providing low-cost holiday deals, hotel accommodations, and cruise options for consumers seeking affordable vacation experiences. Established in 1948, the company has built a reputation for offering a wide range of travel packages tailored to meet the diverse needs of holidaymakers. Broadway Travel is ABTA and ATOL protected, ensuring that customers can book their travel arrangements with confidence. The primary target market for Broadway Travel includes budget-conscious travelers looking for value in their holiday plans for 2026 and 2027. By offering competitive pricing and a variety of options, the company aims to cater to families, couples, and solo travelers who prioritize affordable travel experiences. Customers can easily search for and book their preferred deals through the Broadway Travel website, which features user-friendly navigation and comprehensive travel information.
Broadway Travel receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention the excellent service provided by agents like Iantha, Michael, and Wavell, who are noted for their patience and thoroughness during the booking process. Reviewers appreciate the efficiency in handling inquiries and the clear communication throughout their holiday arrangements. However, some customers express a desire for quicker response times during weekends, indicating that telephone calls could be answered more promptly. Despite this minor criticism, the overall booking experience is described as very good, with many feeling confident in the deals they received. The sentiment is predominantly positive, reflecting a strong reputation for customer service at Broadway Travel.
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