Broadway Travel Reviews

Really helpful and caring staff that work here. Brooke found us our perfect holiday at an amazing price but unfortunately my daughter had to have surgery, which meant we needed to move the holiday. Danielle was amazing in sourcing alternative dates within our price range for later in the year. Really effortless service all round.

Massive thank you to Laura from Blackwood who made the booking experience very easy and was extremely helpful when I had a lot of questions. Definitely book again 😃

Iantha was really helpful with helping us book our flights and accommodation to Milan! Thank you!

Bella was so helpful with my booking, explaining everything that I needed to know, looking forward to my holiday.

Alan was brilliant, he dealt with all my requests to find me the holiday I wanted. Excellent customer service skills, polite professional & friendly. Couldn't ask for anything more.

Booking agent (Iantha Smith) was very good. As I had queries and some requests I phoned for help and advice. All was easy. I have used this company several times and find them to be very thorough and efficient. We have had some excellent holidays and the prices/deals/customised arrangements have been very satisfactory.

I have had nothing but positivity from the start of my booking until now when we are getting our documents.. I had a bit of technical issue downloading than on my end but broadway travel were excellent in sorting everything out for us .. I will defo be using them again for next year

Fred was most helpful and informative, thank you so much for your excellent customer service.

Our experience with Broadway Travel has always been positive.

The person dealing with the holiday was so helpful. Nothing was too much and so friendly 10/10

Very helpful member of staff.

Great website, easy to play about with dates, flights etc.

Very helpfull staff if you have a problem

Great customer service and help in getting the right packages and even adding more fa.iky to the trip later

Fantastic service

Beatrice was very helpful and patient when finding us the best deal for our holiday. She was happy to call back too

Brilliant service from the agent, he went through everything we needed to know

Unsurprisingly no one cancels a holiday for the fun of it, and the one and only time I have ever had to do so it was unfortunately with Broadway Travel. What a money grabbing bunch of ******* they turned out to be. Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway Travel themselves. Not a single fee per booking, but a double fee, one for each person booked, as though cancelling for 2 was twice as much work as cancelling for one. As already noted a bunch of money grabbers determined to ensure that your misfortune becomes a calamity. Unsurprisingly we will never use them again. RE BROADWAY'S REPLY As I should have guessed: Denials, claims of false accusations without being specific, threats of litigation, and a resort to claiming "it is all in the T&Cs". No doubt it is, and I am sure that Broadway know all too well that Users do not have the time, or the incentive, to read all that stuff when focusing on making a booking. But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and the fact that of the multiple components of those cancellation charges, there's was the largest; and what got particularly up my nose was the fact that it was not a cancellation charge for the booking, but a charge per person. Moreover, I do not recall any up front warning such as "Please check every detail of your booking and be 100% sure that you want to make it because cancellation charges are VERY HIGH". I can well understand that Broadway do not like my negative review, since it is not the way they see themselves. However they need to understand how others see them when they make such onerous cancellation charges. It is my honest opinion, so I make no apologies for my negative review. Talking of apologies, no apology from Broadway, not even a SORRY. Now we have threats of litigation. Why ? Seemingly to get me to water down my criticism. If so that has the opposite effect. Had there been an apology, and a polite request, I would have considered it.