Broadway Travel
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Money grabbing
Unsurprisingly no one cancels a holiday for the fun of it, and the one and only time I have ever had to do so it was unfortunately with Broadway Travel. What a money grabbing bunch of ******* they turned out to be. Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway Travel themselves. Not a single fee per booking, but a double fee, one for each person booked, as though cancelling for 2 was twice as much work as cancelling for one. As already noted a bunch of money grabbers determined to ensure that your misfortune becomes a calamity. Unsurprisingly we will never use them again. RE BROADWAY'S REPLY As I should have guessed: Denials, claims of false accusations without being specific, threats of litigation, and a resort to claiming "it is all in the T&Cs". No doubt it is, and I am sure that Broadway know all too well that Users do not have the time, or the incentive, to read all that stuff when focusing on making a booking. But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and the fact that of the multiple components of those cancellation charges, there's was the largest; and what got particularly up my nose was the fact that it was not a cancellation charge for the booking, but a charge per person. Moreover, I do not recall any up front warning such as "Please check every detail of your booking and be 100% sure that you want to make it because cancellation charges are VERY HIGH". I can well understand that Broadway do not like my negative review, since it is not the way they see themselves. However they need to understand how others see them when they make such onerous cancellation charges. It is my honest opinion, so I make no apologies for my negative review. Talking of apologies, no apology from Broadway, not even a SORRY. Now we have threats of litigation. Why ? Seemingly to get me to water down my criticism. If so that has the opposite effect. Had there been an apology, and a polite request, I would have considered it.