10 months ago
British Gas is shambolic. You cannot get hold of anyone, the chat line never works, I booked an appointment for 17 July 2025 as they have visited three times to sort out my smart meter, of course they... See more
10 months ago
British Gas Engineer came to service our boiler. Was very helpful. He called before arriving which meant we didn’t need to stay in all day. Very clean and tidy. Excellent service.
10 months ago
set BW legal on me to chase a debt that I do not owe....stress beyond belief, impossible to talk to. I provide date stamped meter reading photos, and they are ignored
10 months ago
Came same day as phoned which was excellent being vulnerable I was very worried but he explained everything tome
British Gas fitted a new boiler for me. From the initial discussion about which boiler would best meet my needs to installation was carried out professionally and efficiently and would highly recommend this Company.
From the outset the engineer was friendly and wasn't judgmental when I explained how I suspected the fault had arisen. He kept me informed of his findings whilst he worked, he explained what was required to rectify the fault and then fixed the fault. He provided safety information on my electrical system and explained my options going forward. He even made a point of cleaning up afterwards which was appreciated as not all engineers do. All in all a very decent guy who clearly knew his stuff and cracked on and got the job done.
I have been trying to get a statement of account and refund from British Gas since October 2024. I handed the problem to the Energy Ombudsman in February 2025 but am still waiting for British Gas to comply with their decision (by 19 June 2025), they just keep telling my case handler their is a problem with my account but no-one at BG has the intelligence or ability to sort it out. I haven't had a statement since July 2024! Would I recommend British Gas to anyone - not in a million years!!!!!
Very nice guy very neat and tidy a true professional very informative new what he was doing and prompt
Engineer was on time,very polite,explained everything before he started...he was brilliant with my special needs child who wanted to help(pass tools to him)..the area was left clean and tidy and he asked if I needed help to put any furniture back before he left
The engineer was on time, polite and very informative throughout his visit here.
The engineers are really patient and don’t leave the problem till the problem is fixed. Can’t speak highly enough of the level of service I receive from British Gas home care. I’ve been with them over ten years now and wouldn’t swap them for anyone else.
The BG Engineer was excellent. Smart meters installed efficiently with no mess, great communication, turned up on time and very friendly & helpful service. Thank you.
Good work thanks
Engineer came on time and completed the job efficiently
The engineer was quick completing the service, helpful with advice and friendly.
The Engineers are very helpful and respectful of your property. I have had cover from British gas for a number of years and I wouldn't use any one else. Highly recommended.
The engineer arrived on time, he was very efficient and friendly
Recently had smart meters fitted found British Gas very professional from start of process to finish would recommend to anyone.
Very efficient and knowledgeable good job
Engineer was professional and knowledgeable answering all questions that I had regarding my boiler. Great service provided same day call out.
I am not a business owner yet being charged business rates and I am banging my head against a brick wall trying to get this rectified. Can't call - third time it has been logged and get the same response. So disappointed with service.
British Gas was extremely efficient and responded very quickly to my problem that was fixed within a matter of minutes. I am very thankful for the service I have received from all concerned. Thank you.
person discussing transfer was patient and helpful
The technician who came to service my boiler was prompt friendly efficient tidy and helpful. He gave me lots of confidence about energy saving.
Based on analysis of 12 reviews rated 1-2 stars for British Gas
“I go and write down my enquiry and a screenshot of my review as recommended by the British gas reply and they wanted...”
“My account has been transferred from OVO Energy to British Gas by an "erroneous transfer"”
“Switching company email to say British Gas will save me money”
“Switching company email to say British Gas will save me money”
“I did that and had some initial contact but then British Gas reverted to type and just stopped responding to any comm...”
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British Gas is the largest energy and home services company in the UK, providing a comprehensive range of services including gas and electricity supply, boiler installation, and maintenance. With over 200 years of experience, the company serves millions of residential customers, helping them manage their energy needs efficiently and affordably. British Gas offers competitive fixed tariffs and various energy-saving solutions aimed at enhancing home comfort and efficiency. The company is dedicated to sustainability, actively working towards the UK's goal of achieving zero carbon emissions by 2050. British Gas also supports its customers through initiatives such as a £140 million support fund. Their network of qualified engineers and helpful customer service advisors is available seven days a week, ensuring that homeowners receive reliable support and services tailored to their needs.
British Gas receives high praise for its professional service and skilled engineers, with many customers noting the helpfulness and efficiency of the staff. Reviewers appreciate the quick response times and the thoroughness of the technicians, who often go above and beyond to ensure customer satisfaction. However, there are significant complaints regarding unauthorized account changes and difficulties in communication, with some customers expressing frustration over being unable to resolve issues effectively. Instances of billing discrepancies and poor customer service experiences are highlighted, leading to a sense of dissatisfaction among a minority of users. Overall, while many customers commend British Gas for its service quality, the negative experiences related to account management and support cannot be overlooked.
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