10 months ago
British Gas is shambolic. You cannot get hold of anyone, the chat line never works, I booked an appointment for 17 July 2025 as they have visited three times to sort out my smart meter, of course they... See more
10 months ago
British Gas Engineer came to service our boiler. Was very helpful. He called before arriving which meant we didn’t need to stay in all day. Very clean and tidy. Excellent service.
10 months ago
set BW legal on me to chase a debt that I do not owe....stress beyond belief, impossible to talk to. I provide date stamped meter reading photos, and they are ignored
10 months ago
Came same day as phoned which was excellent being vulnerable I was very worried but he explained everything tome
Paul, the engineer, came at the time he quoted to me ,very friendly and answered all my questions, Been with British Gas for 25 years, and this is why,brilliant job well done
We have always been a customer of British Gas, they are reliable and trustworthy.
Always prompt and courteous service and the mobile team truly reflect that aspiration too.
We have had loads of builders, delivery guys and technician come through our door and they have been OK. Then you get a guy like Curtis... 1. Clean and smart with his appearance and clothes 2. Knowledgeable 3. Explained in depth what is happening with our boiler 4. Answered all our questions thoroughly 5. Cleaned after himself and left the place the way he found it 6. Most importantly he was polite and courteous Now to us that is exceptionally good service NB He also added a product to help with our radiators. Good salesman.
The engineer did a great job, but my address in your system has been changed, I have not moved and still live at 4 Newton Lane, Hoole, Chester CH2 3RB
Good service as always
Just had gas boiler service. Summer deal £69. Very good. No issues
British Gas Service Engineer Jack was very pleasant and respectful and did a great job servicing my Central Heating Boiler and checking everything was working efficiently. Thank you
The engineer explained things to me and was very helpful.
After all BG supplies to all providers so I choose BG . Good customer service and support I am very happy to be with British Gas Thank you
The engineers arrived on time. They were pleasant and professional
My appointment was so easy to arrange. The engineer arrived promptly, after phone call telling me he was coming. The repair and service were completed with great care. The engineer explained everything. He was so professional and thorough and courteous. Sincere thanks to him and British Gas.
Efficient communication. Expert engineer.
The engineer was courteous and efficient .
Competent, knowledgeable and polite engineer.
Had my annual boiler serviced. Very friendly knowledgeable engineer and efficient service
Called at 8am with no hot water. Engineer arrived at 12.20 and did the repair quickly. Very satisfied.
Was asked to give my meter reading By txt tried to txt through not able to give my account details so tried to ring my meter reading what a joke ALL WANTED TO DO WAS SEND READINGS
Moved to this property 1year ago. Solar panels here registered with BG. I had to get the solar energy registered in my name. It took ages. Back and forth emails but got there. The problem is that I want to switch from BG to the providers of my gas and electricity. BG have agreed that I can leave. I have sent them all the info and readings they have asked for. Some at least more than once. Now they say it's up to the company I'm switching to to give them the info they require to move on. New company assures me they have. Customer services send me round in circles. Trying to make a complaint also sends me round in circles. It's just not possible to make a complaint. Each time now, if I get a response, it's an unhelpful one. I've tried both Facebook and X URLs you gave me to send a private message, and neither get me anywhere. This is the problem with BG. They are impossible to have sensible communication with.
On time - knowledgeable-- believe this is a company you can trust
Based on analysis of 12 reviews rated 1-2 stars for British Gas
“I go and write down my enquiry and a screenshot of my review as recommended by the British gas reply and they wanted...”
“My account has been transferred from OVO Energy to British Gas by an "erroneous transfer"”
“Switching company email to say British Gas will save me money”
“Switching company email to say British Gas will save me money”
“I did that and had some initial contact but then British Gas reverted to type and just stopped responding to any comm...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
British Gas is the largest energy and home services company in the UK, providing a comprehensive range of services including gas and electricity supply, boiler installation, and maintenance. With over 200 years of experience, the company serves millions of residential customers, helping them manage their energy needs efficiently and affordably. British Gas offers competitive fixed tariffs and various energy-saving solutions aimed at enhancing home comfort and efficiency. The company is dedicated to sustainability, actively working towards the UK's goal of achieving zero carbon emissions by 2050. British Gas also supports its customers through initiatives such as a £140 million support fund. Their network of qualified engineers and helpful customer service advisors is available seven days a week, ensuring that homeowners receive reliable support and services tailored to their needs.
British Gas receives high praise for its professional service and skilled engineers, with many customers noting the helpfulness and efficiency of the staff. Reviewers appreciate the quick response times and the thoroughness of the technicians, who often go above and beyond to ensure customer satisfaction. However, there are significant complaints regarding unauthorized account changes and difficulties in communication, with some customers expressing frustration over being unable to resolve issues effectively. Instances of billing discrepancies and poor customer service experiences are highlighted, leading to a sense of dissatisfaction among a minority of users. Overall, while many customers commend British Gas for its service quality, the negative experiences related to account management and support cannot be overlooked.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.