Review summary

Bourne Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

Based on reviews, created with AI

See what reviewers are saying

MS
Huge thank you to Shaun and Andrew for…

Huge thank you to Shaun and Andrew for firstly selling our house and then in getting us moved into our now place despite the best efforts of our incompetent solicitor, without them we would never have exchanged and completed on the date. Great brochure and marketing when we first put house on market, all viewings were accompanied and feedback given to us. They kept our buyer happy for month whilst we looked for our new home. They helped us first find and then buy our new home. Whenever we called whoever answered was always able to look up what was going on and either answer our questions or get Shaun to call us back. Thank you Paul & Lois

Great service

Great service! Friendly and honest and helpful advice. Smooth service! Highly rated. 5 stars

Mouldy, damaged and dirty

Very keen to rent out a mouldy, insecure and damaged property - ‘this damage the landlord does not want to repair’. Poor communication and when pushed about getting issues fixed were told misleading information and contradictory answers to try and fob us off. Some issues have begun to be addressed. Worrying situation to be in with a young family and sadly would not currently recommend. We have signed a long lease so if this situation improves I will update our review.

V
A breath of Fresh Air

After switching from another local agent who struggled to find me a tenant, working with Bourne has been a game changer. They were a breath of fresh air, professional, proactive, and had my property let within a week! I thought it might be a one-off, but the team have just done it again. Quick, efficient, and consistently reliable. I wouldn’t hesitate to recommend Bourne Cobham to any landlord. 100% recommend!

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All reviews

47 total • Write a review

Showing 11 - 20 of 43 reviews
M
1 out of 5 stars

What does it take to get removed from a…

What does it take to get removed from a mailing list. I am NOT looking to buy a property or rent yet despite unsubscribing I keep getting sent spam. Please stop!! 3/3/25 after response As per my original comment - “despite unsubscribing” - yes I have unsubscribed

Date of experience: March 1, 2025

LN
4 out of 5 stars

Very Committed to selling your House

Bourne were very professional and committed to selling the house and did not stop until it finally sold. For that i am very grateful. The only reason i cannot give 5 stars is once the house sold there were complications with the rest of the chain. They went very quiet at this point despite giving the Spiel at the start of the process they understand the stress of moving and are with you every step of the way. They left it up to the new house sellers EA to deal with all the chain problems.

Date of experience: February 4, 2025

R
5 out of 5 stars

Feedback for agent experience

The agent I dealt with is extremely professional and approachable and kept me fully updated throughout the process. It was a pleasure to deal with such a positive person!

Date of experience: January 6, 2025

S

Sam

US

1 out of 5 stars

AVOID at all costs

AVOID at all costs. They lied about dates and times of booked viewings, while I waited all day for viewings to happen, they never did and they didn't explain why the sudden cancellation. They bullied me into reducing my house price for a quick sale so they could get paid quicker. they didn't send all the necessary updates or info from the other party and I as their paid client ended up being threatened and taken to court and having to pay a hefty fine for their careless handling. oh and they harassed me (instead of contacting my solicitors) constantly towards the end to complete ASAP. Despicable service I have endured with them. At Woking branch.

Date of experience: January 2, 2025

G
5 out of 5 stars

Bourne are Brilliant

Bourne are Brilliant, we deal with the lettings side for our large property portfolio and have been doing so now for many years.Specifically this month again a successful let undertaken by Jenna Wills and Steph Swainston . Thankyou and thankyou Steph for that extra help on this one taking items off of myself whilst in hospital with a family member, very much appreciated.

Date of experience: November 12, 2024

G
5 out of 5 stars

Professional and efficient in selling house

Having contacted a number of estate agents I was impressed by the approach recommended by Bourne and the information provided to support their recommendation. They managed the process of getting the house on the market in a timely way and soon were handling a number of viewings. It was not long before an offer was made and together we were able to agree a fair price in line with their initial guidance. I recommend them and I would use them again.

Date of experience: October 29, 2024

GH
5 out of 5 stars

Viewing with Chris

Had a viewing tuesday afternoon with Chris and he was so helpful and nice. Gave us all the answers to questions that we had about the house and the local area. So lovely to have an agent that knows what they’re talking about and is enthusiastic and passionate about everything!!!

Date of experience: October 25, 2024

a
5 out of 5 stars

My Experience Exceeded My Expectations

Bourne Estates Agents has five Departments (Sales, Lettings, Property Management, Contracts and Accounting) that I have working relationship with. All five departments have performed extremely well for me. My main day to day working relationship is with, Jenna Wills and Stephine Swainston of Lettings and Sarah Seton-Smith of Property Management. My family has a small portfolio of Buy to Let properties in Alton. My experience of working with all the named folks that I worked with on day to day basis and those in the background dealing with Sales, Accounts and Contracts has exceeded my expectations. All of them provide high quality of service, it almost feels like the service personalised.

Date of experience: October 24, 2024

LM
5 out of 5 stars

Very efficient process from day one

Very efficient process from day one. All staff have been extremely helpful and always available if we have had queries. Bourne have been very upfront with all fees and made the whole letting process very easy. I would definitely recommend to anyone to is in need of an estate agents.

Date of experience: October 22, 2024

LL
5 out of 5 stars

I cannot recommend Bourne of Godalming…

I cannot recommend Bourne of Godalming enough. They really do know both their clients , the housing market and have a thorough understanding of the property they are selling with integrity- even harder to find. I took time to meet with many estate agents and Bourne was top of the tree by a mile. I would highly recommend.

Date of experience: September 13, 2024

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