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Review summary
Bourne Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
Huge thank you to Shaun and Andrew for firstly selling our house and then in getting us moved into our now place despite the best efforts of our incompetent solicitor, without them we would never have exchanged and completed on the date.
Great brochure and marketing when we first put house on market, all viewings were accompanied and feedback given to us. They kept our buyer happy for month whilst we looked for our new home.
They helped us first find and then buy our new home. Whenever we called whoever answered was always able to look up what was going on and either answer our questions or get Shaun to call us back.
Thank you
Paul & Lois
Very keen to rent out a mouldy, insecure and damaged property - ‘this damage the landlord does not want to repair’.
Poor communication and when pushed about getting issues fixed were told misleading information and contradictory answers to try and fob us off. Some issues have begun to be addressed.
Worrying situation to be in with a young family and sadly would not currently recommend.
We have signed a long lease so if this situation improves I will update our review.
After switching from another local agent who struggled to find me a tenant, working with Bourne has been a game changer.
They were a breath of fresh air, professional, proactive, and had my property let within a week!
I thought it might be a one-off, but the team have just done it again. Quick, efficient, and consistently reliable.
I wouldn’t hesitate to recommend Bourne Cobham to any landlord.
100% recommend!
A Truly Outstanding Experience
I’ve seen some of the recent negative reviews and felt compelled to share my own experience, which has been nothing short of exceptional.
Having bought, sold, and even rented through Bourne, I can confidently say they are by far the best estate agents I’ve ever worked with. Their professionalism, communication, and genuine care for their clients set them apart in an industry where that’s not always the norm.
Every step of the way—whether it was securing my first rental investment, finding me good reliable tenants, or negotiating my sale—the team went above and beyond. They were always responsive, transparent, and made what can be a stressful process feel smooth and well-managed.
I understand no business gets everything right 100% of the time, but my personal experience with Bourne Estate Agents has been outstanding across the board. I wouldn’t hesitate to recommend them to anyone looking for an agent that truly works with your best interests in mind.
Thank you to the entire team—you’ve earned my trust and continued business.
These guys just absolutely take the piss.
We have had dealings with Bourne in two separate Guildford flat searches: first in the spring of 2024 and then in the summer of 2025. Between those searches, we have made dozens of enquiries about Bourne properties "newly listed" on Zoopla and RightMove, sometimes within minutes of their appearance.
Every single time, without exception, Bourne has notified us that, most unfortunately, the property we enquired about "has *JUST* been let." They have then offered to show us different properties in their portfolio, all far from the original's location, condition, layout, and/or cost.
When confronted, the agents will inevitably claim that there is simply a "delay" in removing listings once they have gone under offer and/or been taken off the market, but that's simply not the case: some of the properties they have listed in 2025 are exactly the same properties that they were listing over a year ago.
Bourne almost always lists its properties at unrealistic prices for the market— generally between £100 and £300 below any comparable property from other agencies. These are the bait in this agency's bait-and-switch: advertise something too good to be true, then offer instead something patently inferior and more expensive, taking advantage of tenants in a filthy rental market and wasting their time when they have no time to spare.
Remember: as a renter or potential renter, you are NOT the estate agent's client: the landlord is. Your interests are not their interests. They will act, always, in the interest of their paymasters. Bourne just seems to be more blatant about it than some of their peers.
I have written to NICHECOM and Andrew Miller, many times, without response.
We were given an appraisal by Andrew Miller, the director at Bournes, who sent a photographer from NICHECOM, who changed attendee due to illness. Hence the late arrival.
Ed came after we paid him £180 despite it apparently being included from Get agent.
Ed had no interest in the beautiful view across 13 miles of countryside, nor other nice shots
He was not here long at all.
The results in the brochure were basic, unattractive, anbsolutely awful and so inaccurate. Incorrect measurements, sliding doors, instead of French doors and weird shaped and proportioned photos.
Bournes had no interest in amending the brochure, they have since, constantly accused me of being unreasonable and told me to contact NICHECOM, as Bournes had nothing to do with producing the brochure or its contents in anyway. I was shocked.
I have written to NICHECOM and Andrew Miller, many times, without response.
Finally I discharged any agreement I had with Bournes for breach of contract, and asked for the wrongly charged £180 to be refunded.
Bournes insisted I get it from NICHECOM. NICHECOM
Continue to ignore all my e mails, not even responding to the initial errors that Bournes Stated that NICHECOM were responsible in totality.
I am now looking to establish a trustworthy and genuine agent in Hampshire.
My reply to Bournes. They simply kept telling me I was unreasonable. I had noresponse from Nichecom. NO RESPONSE was received to any emails at all! Finally after I listed on here, they offered a refund.
Bournes simply replied after my e mails to the Director I made the contract with. Finally, Finally, Bournes responded, constantly calling me unreasonable.
Just Now the Director confirms the above ref, emails. Yet somehow he has made it seem the response from them is an offer of assistance, and that the Photographer company was in constant contact, incorrect. All as I have said. I feel this is getting out of hand now and I do not have the strength or energy.
I don’t know whats the point of keeping flats or houses that have already been rented on rightmove or zoopla all the flats that I have enquired have already been rented please guys stop waisting people time just remove them for god sake. Keep on waisting my time calling for flats that are gone.
Firstly I would like to thank you and your team for the fantastic service that we have received from both of you. From registration to viewing the whole process has been faultless. You and your team have been knowledgeable, enthusiastic, engaging and extremely well prepared for anything we could possibly ask. Coming from a current estate agent I can honestly say it’s the best service I have received from any agent I have been using since last year.
We have recently exchanged on our home with the help of Bourne's Guildford Office. Their team have been helpful and communicative.
The process has been tricky at points, as it is for anyone. However, their efforts have made it likely that we will complete ahead of stamp duty deadlines, potentially saving us thousands of pounds. Great work to Chris Long, Jim, and the team.
Hidden Mold, High Costs & No Real Support – Beware Before Renting!
I had an extremely disappointing experience with Bourne Estate Agents when renting a property in Farnham in November 2024. It seems to me that the property was misrepresented during the viewing—certain areas had been painted or existing mold had been removed to conceal serious underlying issues.
Within just a few days of moving in, severe mold growth became apparent throughout the house, making it impossible to breathe comfortably and directly affecting my two little children's health. One of them started using an inhaler. Despite raising these concerns, the landlord and Bourne Estate Agents failed to take any meaningful action to resolve the issue. Yes, they finally brought a dehumidifier!
Adding to this, I felt pressured into paying £1,500 per month, even though the advertised rent was £1,350—which, when the property was relisted, no one was willing to pay (It has been advertised since 17th December 2024 until writing this review). When I was left with no choice but to leave due to the uninhabitable conditions, they demanded an additional £2,454 to terminate the contract, which I had to pay just weeks after moving in.
This experience has been both financially and emotionally distressing. I strongly advise, from my own experience, thinking a lot before renting through Bourne Estate Agents (Farnham), it seems to me they prioritize profit over tenant well-being and fail to address serious property issues.
If you are considering renting from them—proceed with extreme caution!
Dr Abdulrahman Kerim
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