Review summary

Book Driving Test receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

AF

Asma Farid

1 out of 5 stars
Worst service ever

I signed in on May 1st but initially I got the package where you receive cancellation notification and book urself. Since such notifications work only if you respond within seconds. So I talked to them and they convinced me to buy auto booking package which was £45 on top of £20 which I already paid for earlier deal. To date which is more than 2 months I did not receive a single cancellation or auto booking at dates of my choice. I want to ask for a refund but there are no clear means of communication other than email. They will provide excuses that it’s busy bla bla then don’t scam people with that much money if you are unable to help even after 2 months of wait I am so annoyed and frustrated both over the wasted time and money

IA

Irma Armonaviciute

1 out of 5 stars
Do not trust

If it were possible, I would give zero stars. I registered with them in January, and by May, I got fed up waiting, as I did not get even one chance/one cancellation to book my test. When asked why it takes so long, all I got was that the centre I need is very in demand. Then I went online and was lucky to book my test for the 21st of November for the wanted centre. It is far, but at least I had a date. Then suddenly, the same evening, I am getting a message that their system has secured for me a test on 17th November for my second-choice test centre. There was no way of contacting them to stop this change, the phone number that delivered the message was all AI, as well as online chat. Over email, they tried to convince me they did not change my booking (I was supposed to be notified that there is an available test and have an opportunity to take it or decline it). As a result, I had the test booked for the day and place I did not want. I cancelled my registration with them and requested for refund as per their policy (if the service is not delivered within 4 weeks). I was promised the refund, but now, when I am trying to email them, I get a message that my emails will be redirected to another server, and I am getting nowhere with them. It's just a big scam.

DP

Declan Pierce

5 out of 5 stars
Hands-off and highly efficient system!

Hands-off and highly efficient system!

DK

Damon Keller

5 out of 5 stars
My friend recommended this

My friend recommended this and I was surprised by how efficient it is. Found a perfect time without any hassle.

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All reviews

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Showing 331 - 340 of 996 reviews
hd
1 out of 5 stars

Avoid This Website – Hidden Policies and No Refund!

I had a terrible experience with Book Driving Test. They charged me £19 for a basic service, then £49 for an “automatic booking upgrade”. That’s £68 total — and I received no real service. When I asked for a refund, they replied with a link to their refund policy… But here’s the catch: 🔴 The refund policy is NOT shown anywhere on their website. There’s no visible link before or after payment. They only send it after you complain, and even that link was broken for days. They claim no refund is allowed unless they fail to provide service after 60 days — but that’s nowhere on the site when you’re paying. This is misleading and dishonest. Even worse, when I checked later, the refund policy had been removed from the site again. ❌ No clear terms ❌ No transparency ❌ No refund ❌ No access to services It’s a scam in my opinion, and many others seem to have had the same experience. Do NOT trust this company. Save your money and book directly through the DVSA

Date of experience: May 29, 2025

HB
5 out of 5 stars

I recommend this to all my fellow

I recommend this to all my fellow learners now.

Date of experience: May 29, 2025

VH
5 out of 5 stars

Amazing value for money

Amazing value for money. It’s rare to find something that actually delivers like this.

Date of experience: May 29, 2025

MG
5 out of 5 stars

No technical issues and very

No technical issues and very easy to use.

Date of experience: May 29, 2025

GA
5 out of 5 stars

Was desperate for a date before my job

Was desperate for a date before my job started. Got it in less than a week. Can’t thank you enough!

Date of experience: May 29, 2025

CB
5 out of 5 stars

Was able to get a Saturday test date

Was able to get a Saturday test date, which was perfect for me.

Date of experience: May 28, 2025

sm
1 out of 5 stars

Its a scam waste of money dont use it…

Its a scam waste of money dont use it guys if you have money to waste just do it

Date of experience: May 28, 2025

LR
5 out of 5 stars

Helped me avoid waiting months

Helped me avoid waiting months for a new slot.

Date of experience: May 28, 2025

J

Jam

US

5 out of 5 stars

I didn’t even realize how many

I didn’t even realize how many cancellations pop up. This app caught one instantly and booked it for me automatically.

Date of experience: May 28, 2025

EG
5 out of 5 stars

Customer service was responsive and

Customer service was responsive and very helpful with my questions.

Date of experience: May 28, 2025

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