Review summary

Book Driving Test receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

AF

Asma Farid

1 out of 5 stars
Worst service ever

I signed in on May 1st but initially I got the package where you receive cancellation notification and book urself. Since such notifications work only if you respond within seconds. So I talked to them and they convinced me to buy auto booking package which was £45 on top of £20 which I already paid for earlier deal. To date which is more than 2 months I did not receive a single cancellation or auto booking at dates of my choice. I want to ask for a refund but there are no clear means of communication other than email. They will provide excuses that it’s busy bla bla then don’t scam people with that much money if you are unable to help even after 2 months of wait I am so annoyed and frustrated both over the wasted time and money

IA

Irma Armonaviciute

1 out of 5 stars
Do not trust

If it were possible, I would give zero stars. I registered with them in January, and by May, I got fed up waiting, as I did not get even one chance/one cancellation to book my test. When asked why it takes so long, all I got was that the centre I need is very in demand. Then I went online and was lucky to book my test for the 21st of November for the wanted centre. It is far, but at least I had a date. Then suddenly, the same evening, I am getting a message that their system has secured for me a test on 17th November for my second-choice test centre. There was no way of contacting them to stop this change, the phone number that delivered the message was all AI, as well as online chat. Over email, they tried to convince me they did not change my booking (I was supposed to be notified that there is an available test and have an opportunity to take it or decline it). As a result, I had the test booked for the day and place I did not want. I cancelled my registration with them and requested for refund as per their policy (if the service is not delivered within 4 weeks). I was promised the refund, but now, when I am trying to email them, I get a message that my emails will be redirected to another server, and I am getting nowhere with them. It's just a big scam.

DP

Declan Pierce

5 out of 5 stars
Hands-off and highly efficient system!

Hands-off and highly efficient system!

DK

Damon Keller

5 out of 5 stars
My friend recommended this

My friend recommended this and I was surprised by how efficient it is. Found a perfect time without any hassle.

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All reviews

1,000 total • Write a review

Showing 991 - 996 of 996 reviews
J

J.B

US

5 out of 5 stars

Much needed support from Duhan after a…

Much needed support from Duhan after a mixup of dates! Great service all around.

Date of experience: January 31, 2025

TS
3 out of 5 stars

Ok service

There was a misunderstanding but Meliha from customer support reached out to me and explained and apologised for the issues i was facing. Everything is sorted now no issue.

Date of experience: January 31, 2025

N
1 out of 5 stars

Awful. Use credit card so you can get a chargeback as they refuse refunds

Pretty much a scam site as far as I can tell. They tease you with a relevant test date BEFORE payment then once you pay it tells you it's miles away. Booking links to tests dont work. Paid by credit card as had a feeling they wouldn't provide services. They wouldn't refund (of course they wouldn't) so initiated a chargeback from credit card company and they had the amount deducted. Anyone unhappy with their service just ignore their refund policy. Pay by credit card and get a chargeback.

Date of experience: January 30, 2025

MK
5 out of 5 stars

I like the service provided by the book…

I like the service provided by the book driving test. It saved my time and my driving test booked earlier than I expected.

Date of experience: January 30, 2025

Sk
5 out of 5 stars

It was so good and reliable.

It was so good and reliable. I'm able to get dates in my preferred dates which i chooses. Must share with my batch mates as a reference.

Date of experience: January 30, 2025

KH
5 out of 5 stars

Very pleased with book driving test

Very pleased with book driving test. They have managed to find 2 earlier tests! I had to cancel 1 and failed the 2nd! But, the customer support have been fantastic and helped along the way. Currently using them for my 3rd test date. Hight recommended

Date of experience: January 29, 2025

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