Bank of Ceylon is a leading financial institution in Sri Lanka, recognized for its comprehensive range of banking services tailored to meet the diverse needs of individuals, businesses, and government entities. With over 85 years of experience, the bank offers various products including savings accounts, fixed deposits, personal loans, housing loans, and credit cards, all designed to facilitate financial growth and stability for its customers. The company focuses on leveraging emerging technologies to enhance customer experience, providing digital banking solutions and innovative financial products such as the BOC Flex and BOC Rewardz. Targeting a wide array of customers, from individual account holders to corporate clients, Bank of Ceylon aims to empower users with accessible banking solutions while supporting economic growth in Sri Lanka. Through initiatives like relief measures following natural disasters, the bank continues to serve as a dependable financial partner for the nation.
Reviewers frequently report negative experiences with Bank of Ceylon, citing customer pain points more often than praise. Common complaints include bank, service, customer, worst.
A smaller set of reviewers mention positives such as service, bank, best, excellent. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 1.8 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 60 | 100% | +2.0 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 3 |
| May 25 | — | 0 |
| Jun 25 | 3.0 | 1 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Today i decided to make my primary bank account is boc”
“It took an extended period, exceeding 30 minutes, to serve each customer, particularly in the personal banking unit a...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Bank of Ceylon is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.8).
60 reviews of Bank of Ceylon. Filter by what matters to you.
Over a year ago
I observed that the service at the Borella Super Grade BOC branch was quite slow, and I wanted to share my experience. Many employees seemed to be engaged in conversations and laughter among themselve... See more
Over a year ago
Today i decided to make my primary bank account is boc. I hate old boc smartpay banking app because sometimes isn't working, fails and get more time for app loading. New flex app comes with fix that a... See more
Over a year ago
BOC Head office has worst employees ever. Kept us for 2.30 hours without doing the transactions and then said they can't proceed with our payments. Where can I file a complain on this?
Quick answers to the questions people ask most.
Yes, Bank of Ceylon is a legitimate company with numerous reviews reflecting real customer experiences. However, the feedback indicates a mix of satisfaction and dissatisfaction, with a significant number of 1-star reviews highlighting service issues.
No, Bank of Ceylon is not a scam. While some verified reviews express concerns about safety and service quality, many customers have had positive experiences, particularly with specific services such as foreign currency exchange.
Bank of Ceylon offers a range of financial services including personal banking, business accounts, loans, and foreign currency exchange. Customers have noted mixed experiences with service speed and quality across different branches.
Bank of Ceylon accepts various payment methods including cash deposits, online banking, and ATM transactions. However, some users have reported issues with the online banking app and interface.
You can contact customer support at Bank of Ceylon through their official website or by visiting a local branch. Many reviews indicate that response times and service quality vary significantly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I observed that the service at the Borella Super Grade BOC branch was quite slow, and I wanted to share my experience. Many employees seemed to be engaged in conversations and laughter among themselves. Although there are nine counter numbers, only a limited number of them were operational. I speculated that perhaps the new hires could benefit from additional training. It took an extended period, exceeding 30 minutes, to serve each customer, particularly in the personal banking unit and with the customer service manager.
Today i decided to make my primary bank account is boc. I hate old boc smartpay banking app because sometimes isn't working, fails and get more time for app loading. New flex app comes with fix that all issues and new look. It's really nice. I went to the bank today for make flex app and cardless service. Thanks a lot Mrs. Thisuni ( veyangoda branch ) for gives to me perfect service. during this time i made too much mistakes. but she told me step by step clearly and teach me how to works it. Compared to other banks with BOC Bank, They provides us quickly and friendly service
BOC Torrington has the weirdest women I have met at the customer relations counter. I go to this bank for payment work on behalf of the company I work at. And this particular women (she’s around 28-32), wears glasses and sits at the very beginning when you approach from the door. She was rude to me the first time, and raised her voice the first time I went to ask her something. I cut her some slavk thinking she’s going through something personal. But, again on the fourth consecutive time, when I asked for some form she used the same tone with me. Did she expect me to stay in line? I can’t wait in line for 20-30 minutes when the only thing I need is a small form. What a bad customer service. I have half a mind to pull my funds from the bank ( personal ones are at a different branch). My advice to the manager; grow a pair and get yours and your employees acts together. I am giving the review 3 stars because other employees are okay, and don’t need to be penalized due to one women
BOC Head office has worst employees ever. Kept us for 2.30 hours without doing the transactions and then said they can't proceed with our payments. Where can I file a complain on this?
This is hands down the worst excuse for a bank I've ever dealt with. Their staff are a bunch of lazy, greedy parasites who sit around doing nothing while collecting paychecks. I called them for a simple debit card issue from overseas. instead, I got a full week of harassment and zero results. Useless doesn’t even begin to describe them. This place is a complete joke. Save yourself the headache and never open an account here unless you enjoy being treated like garbage. Rude employees. Especially those who can't type an e-mail properly by looking at the screen. There is a rude and lazy woman at Biyagama BOC Bank who handles international transactions and debit card transactions. Please fire such people before the bank reputation gets even worse.
One of the worst banks in sri lanka. Never even think about opening a BOC account. Branch managers promote fraudulent promotions which no one would take responsibility in the end. Customer service is utter rubbish. They will hang up calls as their wish. They will never give any solution for any problem and tell you to visit a branch. Even inside the branch they will tell a totally different thing. Absolute waste of time. Never ever join this bank.
Nuwara Eliya and Rikillagaskada branches are beyond redemption. The web portal they have is useless. I won't even keep one rupee more than I have to on this weak bank. It's the worst bank I have ever gone to. P.S. - Their online system doesn't send confirmation emails, or SMS or sometimes doesn't even update the web interface after 9 pm. I have confirmed this with several bank employees as well. Even if the messages arrive, it takes at least an hour or two, in my case, it took 5 hours. They didn't issue OTPs for the transactions I did. I have moved around 250,000 of my money over Internet banking and got no OTPs. NONE.
Online banking not working. Stupid bank.
BOC thalavakela branch has very poor customer service and side favoritism BOC is a bank that waits long for people's service 😓
BOC Bank has useless customer service.specially karandeniya branch
We came around 9.45 am they ignored us and they had other work and came last thursday and asked for a confirmation letter they told us to come on saturday and if we come here the letter is not ready yet.
Stone Age bank
they still lives in 2010 time
Level of Customer care is 0. Seems like they don’t want gain business anymore. They have lots of manual work compared to other banks in Sri Lanka. The staff needs to learn about customer care especially in Jaela branch.
Online banking App and website also always crash very low quality service for customers . Please change your IT service with good company.
Best service lovely 😍
They dont respect their customers. They act like we are enemies. They sounds very hurting. Service is zero.
Superb service from Bank of ceylon foreign currency exchange counter BIA Katunayake.
Im giving this 1star because that's the minimum I can give this shi** bank. The worst customer service, worst apps, worst client service.
Very bad service. The accounts of the accountants are held without notice, as well as those who sign the guarantee. Neither the borrower nor the guarantor is informed, and the accounts are held as soon as they feel like it. We don't get money when we need money. People are helpless.
Bank of Ceylon is a leading financial institution in Sri Lanka, recognized for its comprehensive range of banking services tailored to meet the diverse needs of individuals, businesses, and government entities. With over 85 years of experience, the bank offers various products including savings accounts, fixed deposits, personal loans, housing loans, and credit cards, all designed to facilitate financial growth and stability for its customers. The company focuses on leveraging emerging technologies to enhance customer experience, providing digital banking solutions and innovative financial products such as the BOC Flex and BOC Rewardz. Targeting a wide array of customers, from individual account holders to corporate clients, Bank of Ceylon aims to empower users with accessible banking solutions while supporting economic growth in Sri Lanka. Through initiatives like relief measures following natural disasters, the bank continues to serve as a dependable financial partner for the nation.
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