Bank of Ceylon
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I observed that the service at the…
I observed that the service at the Borella Super Grade BOC branch was quite slow, and I wanted to share my experience. Many employees seemed to be engaged in conversations and laughter among themselves. Although there are nine counter numbers, only a limited number of them were operational. I speculated that perhaps the new hires could benefit from additional training. It took an extended period, exceeding 30 minutes, to serve each customer, particularly in the personal banking unit and with the customer service manager.