BJS Home Delivery Reviews

I was kept well informed about the time and date of my delivery. The delivery men arrived exactly at the pre arranged time and delivered the furniture carefully. Thank you.

Good correspondence for delivery date and times. Bed arrived in good condition. Friendly guys brought items into my property. Good service.

Very friendly and helpful delivery guys A+++. Could not fault them. Perfect timing. Delivery estimated for 16.00 to 19.00 and actually delivered at 16.15, so could not ask for any better. Only one area where the service update process may be improved. Some carriers provide a “live update” as to where the delivery van is and what number you are in the delivery schedule. The advantage to the carrier is that because of the ability to closely anticipate the time of arrival, the customer can arrange to be present outside to ensure the delivery can go 100% without a hitch.

Good range of products on a well laid out website. Found something we liked and ordered with ease. Quality was very good. What followed cemented the good experience. Clear commmunications keeping us up-to-date with order progress. Delivery was brilliant! Received message giving three hour window early on the day. Later received a call from the delivery team giving me half an hour to pop home from work to receive the goods. On arrival, the delivery team were excellent. Very careful, helpful and polite. Couldn't have expected any better. Top marks!

Both delivery guy's were very professional and polite. I will recommend the service going forward.

Order turned up damaged, ive emailed them 2 days ago still havent heard anything, i paid £20 for delivery, chose Wednesday, and they confirmed the delivery for Tuesday when nobody was in, i asked them to leave it in a safe place in the porch or back garden alley, they attempted neither and left it in the front garden, absolute shambles really

They only come up two flights of stairs. They should she been clarified before because I ordered something from DUSK last month and they delivered it to the door. I’ve had to leave my delivery on the second floor until I can arrange help to bring it up one more flight of stairs because it’s too heavy for me.

I was given a window for delivery the day before and got a call from the driver when he was half an hour away. The delivery man carried the heavy sink to where I asked him to put it too. Very polite.

Very good all round

Good communication leading up to delivery

2 very polite men delivered my fridge freezer

Three hour time slot provided, and I was called to say the van would be c.30-60 minutes later than the time I was given. I appreciated the phone call. When the van arrived it had gone to an incorrect property, despite me providing the What3Words location of our front door, and written instructions on how to find our - admittedly - long and narrow lane. I walked up to meet the van and explained how to get to our property. This required some reversing which was clearly beyond the skills of the driver, so the van was left at the top of our lane leaving a c.80m transit to the house pushing the item on a delivery trolley. When at the house, the driver left his colleague and walked back to the van, leaving me to unbox the item with the second delivery man. It's a hot day, they'd clearly been working hard for several hours, and we do live in a difficult place. However despite the excellent facilities on the BJS website to leave directions and a What3Words address this is of no use if it's not followed by the delivery van. The employee entrusted to drive the van needs to have basic reversing and turning skills, and a more collegiate approach to delivering items needs to be taken. Unfortunately these two let the side down.

Two very polite and helpful young men. I would use your service again purely on the basis of these 2 as your representatives.

Mixed expeirence! Some good some not so much! They were pretty prompt in telling us when the delivery was due! but arrived late!

Bike was finally delivered today 10/7/2025 no issues with the delivery drivers today, but issues prior to this, was supposed to be delivered on the 4/7/25 but the bike was at the front of the van and they had a full load so were unable to deliver item driver informed me that he would contact work and let them know and they could then make another date for delivery,2nd attempt to deliver got a email saying the date for delivery was 7/7/25 between 10am and 1pm then got another email saying that the order had not been loaded onto the van, I rang the company and they weren't very helpful at all just kept saying that they were unable to give me another delivery date at present time, finally got a delivery on the 10/7/25 10/10 for the delivery drivers, but as a big delivery company they need to be more aware off what is happening in their warehouse, very unprofessional I feel sorry for the businesses that use them if this is how they act.

I’m on the 3rd floor. I’m in my 50’s two young guys refused to go any more than two floors. Even though that would have been 3 grown men with my help to get a divan bed (2 parts) just 10 steps more. Leaving me to have to do it myself as I live alone…yet this same company delivered a very heavy double mattress to my door not more than two weeks ago? great job guys great job.

Very good service, was given 3hour delivery slot the night before and received a phone call prior to delivery. The delivery chaps were very polite.

Kept me advised of delivery expectations and notified me when a short delay to the expected schedule become necessary. Good website with facility to add detailed contact information. Helpful delivery guys who seemed to be having a long day, and it was clearly far from finished when my delivery was made mid afternoon!

Great product. Excellent delivery servics

Friendly delivery men. Took parcel into room needed.