Heather
1 reviews•New Reviewer
over 4 years ago
Fast delivery and made sure everything…
Fast delivery and made sure everything I requested was there.
Helpful?
TrustScore
3.9
Great
329
35
17
13
106
500 reviews in total
Over a year ago
If you see your order using this 3rd party service.. CANCEL IMMEDIATELY!!! I Googled a popular pizza place and was taken to this site. I paid and wrote in the notes "I will be in the lobby". (I am on... See more
Fast delivery and made sure everything I requested was there.
I love the driver I had today - Charlie - and I am always excited to see her. She is so personable and I always enjoy chatting with her for a few moments.
Failed to take responsibility for not delivering paper, utensils, bread, napkins for my catered business lunch despite this being advertised as included. Blamed it on restaurant and totally blew me off - nothing we can do. Also failed to take responsibility for anything that they consider a special order. No peanuts, extra tarter. lettuce and tomato - blame the restaurant and wont offer you anything but a sorry. Missing side to you expensive steak .. maybe 5 bucks. they ruin a 100 dollar dinner and think 5 bucks is ok. Run!
Worst service ever. They lie to you constantly. Food never on time and they just suck!!!
My order took a little longer than anticipated which is understandable. The issue I had is that my food was stone cold when I received it. After talking to the customer service employee they had let me know that they can only give me a $15 dollar credit to my bite squad account. After paying over $50 dollars for my order that left me with a bad taste in my mouth. I am not mad at the employee because they can only do so much.
The first driver did not deliver our food to the right address but the second driver when we re-ordered the food did deliver so he gets a five star the other driver not so good so not a good star thank you
I love when I get this driver he is polite smiles very nice person more should be like him.
Driver was early, friendly and followed the written instructions.
Order was delivered fast Quicker then expected Excellent service
Driver was great and food was on time. Thanks fam
Driver was very nice and delivered my dinner with care. 10 stars!
Delivery was super fast and great!
after 30 minutes waiting, they left a voice message stating that the restaurante did not accept the order and refunded partially the order. service fee was not refunded, i lost money.
Excellent service and delivery was prompt! Jamie my delivery driver realized my order was short and had to go back and get our drinks that were not with our order. Very professional. I will continue to make orders through this app
Delivery was slow and no hot bag was used so the food was just warm, not hot and fresh
Overall, consistent service and quality. I haven’t had a bad delivery person. My orders haven’t always been exact but bitesqaud customer service has always been pleasant and made of right. Good app. Good people. Good promotions. I won’t directly do free advertise but I’m a repeat customer and will continue to be.
My driver David was super fast and above and beyond helpful! I definitely will be using bite squad more often !
Not only are they corrupt in taking 9.99ma month for a service I never signed up for, they are fine with delivering the wrong order and letting hackers order off your account. Unbelievable!
The driver was super fast, friendly and got the order perfect. Way better than grub hub!
Food was delicious, however, the pizza and entree were cold.
Based on analysis of 119 reviews rated 1-2 stars for Bite Squad
“If you see your order using this 3rd party service”
“(I am on vacation in Hawaii) I was in the lobby the entire 30 minute window waiting for our delivery”
“I reached out to Bite Squad and they are refusing to refund my $115 saying the driver was there”
“If you see your order using this 3rd party service”
“I don't even remember ever ordering BITESQUAD but I CANNOT GET THE CHARGES TO STOP”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives a mix of reviews, with many customers praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience. However, significant complaints arise regarding order fulfillment and customer service. Many consumers report issues with uncommunicative service, unexpected charges, and orders that are either late or never delivered. Instances of being charged for meals that were not received are particularly alarming, leading to frustration and dissatisfaction. While some customers have had great experiences, the recurring negative themes around service reliability and billing practices overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring alternative delivery services.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
