Over a year ago
If you see your order using this 3rd party service.. CANCEL IMMEDIATELY!!! I Googled a popular pizza place and was taken to this site. I paid and wrote in the notes "I will be in the lobby". (I am on... See more
The driver (April) gets 5 stars. She delivered my order with grace and found my house with no problems.
My driver Bella was amazing and unlike Doordash I didn’t have to worry about my food being cold or eaten because she didn’t see a tip. I tipped her extremely well. The app kept messing up but all in all a great ordering experience!
My driver was over an hour late and arrived incomplete and when the driver went to get the rest of the order she never came back with the food.
The gentleman who delivered is always so cheerful and pleasant to talk to!
Very prompt and courteous- glad to have her taking care of us. Thanks!
Ordered food and an hour later the driver called and said she tried calling the restaurant 3 times to confirm our order but no one answered so she was canceling the order and putting the money as a credit on our Bite Squad account. My husband called the restaurant and when they answered, the gal told my husband that the driver told her that WE canceled the order (we did not). So the gal at the restaurant told us to reorder - we had our food in less than 30 mins. Not sure what happened the first time.
My food was delicious and the delivery girl was so sweet. Thank you bite squad
My door dasher went out of her way to meet my needs. I had ordered through the app and forgot to change the address from my home to my work address. I called her and she rerouted immediately. The food was still hot when she arrived.
Our food was great, our driver was great, the $23 in fees (not including the tip for our driver) is not great. We ordered 2 entrees and 2 appetizers for $48 and had $23 in fees on top of that. Too many fees that I'm not sure go towards the driver's wage. Very expensive, considering Bite Squad takes a percentage of the sale from the restaurant.
The food was hot, everything was as ordered and driver was great. Good food and service.
Amazing service
Brian the driver was fantastic - courteous and quick delivery, the food was warm, A++!
The Service from BiteSquad was not good. According to the map, the driver drove 10-15 minutes the other way. Stopped somewhere for about 5-8 minutes and then headed back to my house to drop off my food. At this point, my food was barely warm and was soggy. Horrible service. When the driver finally got to the house, they didn’t knock or anything. I just happened to see them back out of the driveway
The food was wonderful and fresh, the best we've had from here. The driver was great on time and followed directions.
Status of order showed delivered, but food was never delivered. Contacted someone at bite squad and they couldn’t contact the delivery person. Will never use again! Horrible! Customer service has gone to crap!
Excellent service and driver.
Great experience and service
The first driver had car issues so another driver was dispatched. There was a long delay getting the food delivered but BiteSquad made up for it. The customer service people were outstanding. And even tho the food wasn't quite as piping hot as it might have been, it was quite tasty.
Yusuf was awesome! Drove through a blizzard for us. Very happy with his amazing service.
My delivery driver was amazing! Food from Franks was delicious
Based on analysis of 119 reviews rated 1-2 stars for Bite Squad
“If you see your order using this 3rd party service”
“(I am on vacation in Hawaii) I was in the lobby the entire 30 minute window waiting for our delivery”
“I reached out to Bite Squad and they are refusing to refund my $115 saying the driver was there”
“If you see your order using this 3rd party service”
“I don't even remember ever ordering BITESQUAD but I CANNOT GET THE CHARGES TO STOP”
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Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives a mix of reviews, with many customers praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience. However, significant complaints arise regarding order fulfillment and customer service. Many consumers report issues with uncommunicative service, unexpected charges, and orders that are either late or never delivered. Instances of being charged for meals that were not received are particularly alarming, leading to frustration and dissatisfaction. While some customers have had great experiences, the recurring negative themes around service reliability and billing practices overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring alternative delivery services.
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